Receptionist Supervisor - Lanihuli Patient Service Center
About The Position
The Receptionist Supervisor oversees front desk operations at the Lanihuli Patient Service Center in Hilo, Hawaii, supporting reception staff and helping ensure excellent customer service and efficient patient flow. The role coordinates daily operations, staffing schedules, and workflow priorities; assists patients, physicians, and team members with questions and issue resolution; and monitors registration, data entry, and requisition processing for accuracy and compliance. The supervisor trains, coaches, and onboards team members, promotes a positive work environment, ensures policies and quality standards are followed, and supports departmental goals through performance monitoring and process improvements. This is a hospital-based laboratory environment. The role routinely involves access to protected health information, which must be kept confidential and accessed only as required for job duties.
Requirements
- High school diploma or equivalent required.
- Previous customer service, healthcare, or medical office experience required.
- Strong communication, organizational, and problem-solving skills.
- Proficiency with computers, data entry, and Microsoft Office applications.
- Ability to lead a team in a fast-paced, patient-focused environment.
Nice To Haves
- Associate degree preferred.
- Prior leadership or supervisory experience preferred.
Responsibilities
- Supervise and support reception staff to ensure excellent customer service and efficient patient flow.
- Coordinate daily front desk operations, staffing schedules, and workflow priorities.
- Assist patients, physicians, and team members with questions, concerns, and issue resolution.
- Monitor registration, data entry, and requisition processing for accuracy and compliance.
- Train, coach, and onboard new team members while promoting a positive work environment.
- Ensure policies, procedures, and quality standards are consistently followed.
- Support departmental goals through performance monitoring and process improvements.
- Maintain confidentiality of protected health information and access it only as required to fulfill job duties.
Benefits
- Free lab services for you and your dependents.
- Paid Time Off and Paid Holidays.
- Medical, dental, and vision insurance.
- 401(k) with a company match.
- Opportunity to grow in your profession.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
