Receptionist Specialist

Center for People•Lincoln, NE

7d•Onsite

About The Position

The Center for People is a dynamic non-profit organization that provides innovative services and programs to the low-income community in Lincoln, Nebraska, addressing basic needs and providing opportunities to achieve economic independence for our clients. We are currently looking for a Receptionist Specialist. This position is a full-time, 40 hour per week, onsite position.

Requirements

Must be able to read, write, and speak English fluently.
Must be at least 18 years of age and have a high school diploma or equivalent.
Must be able to use or learn computer systems, including data entry and adaptive technologies.
Exceptional interpersonal and communication skills with the ability to interact professionally with diverse populations.
High empathy and strong customer service mindset.
Ability to multitask and remain organized in a busy, people-centered environment.
Strong attention to detail and accuracy in data entry and documentation.
Proficiency in Microsoft Outlook, Word, Excel, and the ability to learn Clarity and other organizational software.
Ability to maintain confidentiality and exercise sound judgment in handling sensitive situations.
Adaptability, dependability, and willingness to assist where needed to support the team and mission.

Nice To Haves

Prior experience in customer service, reception, or administrative support.
Experience working with the public or in a nonprofit or human services environment preferred.
Bilingual or multilingual communication skills are highly valued.

Responsibilities

Serve as the welcoming face of the Center for People, providing excellent customer service to all visitors, participants, and community partners.
Greet and assist individuals at the front desk and during pantry operations.
Scan and enroll participants into programs.
Maintain accurate records.
Ensure a warm, safe, and professional environment throughout public-facing areas.
Assist participants with pantry check-in, including scanning Clarity cards, verifying eligibility, updating participant records, and issuing new cards as needed.
Create or update participant profiles in the Clarity database and ensure that all required documentation is scanned, uploaded, and stored accurately.
Maintain situational awareness of both the front lobby and pantry areas, ensuring they are clean, organized, and safe for staff and participants.
Answer and route phone calls, respond to general inquiries, and provide accurate information about Center for People programs and services.
Support flow and organization of shoppers, helping manage lines, direct traffic, and provide customer service that ensures fairness and confidentiality.
Collaborate with staff and volunteers to create a positive, trauma-informed, and inclusive environment reflective of the Center’s mission and values.
Support general administrative needs including data entry, document scanning, inventory tracking, and volunteer coordination as directed.
Monitor and report maintenance or safety issues promptly through MaintainX or other assigned systems.
Assist with occasional events, community drives, or surveys to help measure program impact and participant experience within and outside of normal working hours.
Uphold confidentiality and organizational policies at all times, demonstrating professionalism and respect in all interactions.
Adapt to changing priorities and assist in other areas of the organization as needed.
Perform other duties as assigned.