Receptionist/Secretary

Career Match Solutions•Sioux Falls, SD

4d•Onsite

About The Position

This position will assist with the provision of WIC services for individuals, families, and communities. Set the tone for excellent customer service within the office environment. Provides receptionist support which includes tasks such as composing and finalizing correspondence, establishing, and maintaining filing systems, creating, and maintaining databases, gathering and providing information, and recording fiscal activities to support office operations. Provide support for answering telephones, greet and direct visitor to provide requested information or services, review forms, documents or materials for errors and completeness. File and retrieve a variety of materials to maintain records. Gather information, maintain manuals, publications, record and organize information. Open and route mail and complete mailings. Compose and finalize letters, narratives memos, and forms. Respond to requests or questions regarding routine program operations to disseminate information and aid clients and the public. Make travel arrangements. Work in collaboration with the WIC Team.

Requirements

English including grammar, spelling, and punctuation; modern office equipment, practices, and procedures;
Basic bookkeeping; Microsoft suite software applications; department rules, procedures, and functions.
Ability to: type accurately, in positions requiring keyboarding; gather, compare, and summarize data from a variety of sources;
Operate a variety of office equipment; communicate information clearly and concisely; review and comprehend materials;
Establish and maintain effective working relationships with other employees and the general public;
Proof and edit solutions to arithmetic problems involving addition, subtraction, multiplication, division, and percentages;
Transcribe material from machine dictation;
Formulate logical and reasonable conclusions from available information;
Literacy and language skills appropriate to address the needs of diverse populations.
Must be able to work Monday through Friday between 8am and 5pm.
Possession of Valid Drivers License
Graduation from high school

Nice To Haves

Bilingual preference (Spanish)
Occasional hours outside of 8am – 5pm may be required to support services.
Occasional travel may be required to provide services, attend trainings/meeting, and provide office coverage.

Responsibilities

Provide services for the entire Local Agency service area.
Assist case managers with appointment reminders and cancellations.
Answer and route telephone calls; greet and direct visitors to provide requested information or services.
Retrieve office voice messages and route to appropriate person, as needed.
Check participants into WIC-IT screen.
Scan in medical and other documents and notify case manager.
Send out mailings and faxes as requested.
Review routine forms, documents or materials to check for errors and verify completeness.
Electronically files and retrieves a variety of materials to maintain records.
In coordination with team will help maintain Resource Referral List.
Contact participants to ensure they have the required proofs to provide to case manager prior to certifications.
Opens and routes incoming office mail. Sorts and bundles outgoing mail.
Monitor Office DOH email and forward to appropriate party as needed.