Receptionist, Physician Group
About The Position
The PG Receptionist serves as the primary access point for patients, ensuring they receive timely, efficient, and compassionate customer service. This role is within Jackson's Miami Transplant Institute, which is the only center in Florida performing all types of organ transplants, including heart, lung, kidney, pancreas, liver, intestinal, and multi-visceral transplants. Established in 1970, the institute is dedicated to providing the best possible surgical, medical, and rehabilitation care, with programs for both children and adults consistently ranking among the nation's best in patient outcomes.
Requirements
- Generally, requires 0 to 3 years of related experience.
- Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
- Ability to communicate effectively in both oral and written form.
- Ability to handle difficult and stressful situations with critical thinking and professional composure.
- Ability to understand and follow instructions.
- Ability to exercise sound and independent judgment.
- Knowledge and skill in use of job appropriate technology and software applications.
- Valid license or certification is required as needed, based on the job or specialty.
Nice To Haves
- High School diploma is strongly preferred.
Responsibilities
- Greets and checks in patients to EHR.
- Collects identification and insurance card to scan into the patient's chart.
- Collects copays, coinsurance, deductible, and past due balances.
- Schedules new and follow up appointments for all patients.
- Contacts any patients that no show and/or cancel appointments to reschedule.
- Assists in managing incoming faxes and messages by attaching to patients EHR or processing requests.
- Confirms appointments and verifies patients' insurance eligibility daily.
- Processes medical records requests by scanning or faxing requested information.
- Assists Therapist with scheduling tests and ancillary services.
- Assures all requested authorizations have been approved.
- Demonstrates behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
- Performs all other related job duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
