Receptionist, Office coordinator (Part-Time)

Cogeco•Montreal, QC

10d•Onsite

About The Position

This part-time, on-site position is based at our Place Ville Marie office in downtown Montreal. The role combines reception responsibilities covering lunch breaks and absences with facilities coordination. The successful candidate will play a vital role in supporting daily office operations, ensuring a welcoming presence at the front desk and coordinating various facilities-related tasks.

Requirements

High School Diploma required.
Minimum of 2 years of relevant experience.
Minimum of 1 year of experience operating a high-volume, multi-line switchboard.
Familiarity with general organizational structures and Nortel switchboard systems is required.
Strong written and verbal communication skills paired with a pleasant, professional telephone manner and attitude.
Proficiency in both French and English is mandatory, as the employee will interact with colleagues outside of Quebec.
Highly organized and detail-oriented, with the ability to identify, manage, resolve, and/or escalate client requests or issues.
Strong interpersonal skills and a customer-centric approach.
Must be proficient in MS Word and Excel and demonstrate strong navigation skills within a Windows environment.
Ability to multitask and work effectively in a fast-paced environment with limited supervision.
Self-motivated with the ability to take initiative and solve problems independently while monitoring the quality of your own work.
Open to change with a continuous learning mindset and a desire to contribute to team success.

Nice To Haves

Post-secondary education preferred.
As an ambassador for Cogeco, you must demonstrate a high level of professionalism (behavior and presentation) and a "winning" service attitude.
A general understanding of the broadband, telecommunications, cable, and internet industries is considered an asset.

Responsibilities

Professionally manage the switchboard, direct incoming calls, take messages, and escalate issues as necessary.
Greet and assist visitors, issue badges, manage sign-in/out logs, and process incoming/outgoing mail and parcel deliveries.
Maintain the distribution of visitor badges and parking passes; update internal phone directories as needed.
Assist the Facilities Department by managing dashboards, reports, and documentation, and processing service requests via ServiceNow.
Liaise with vendors and contractors for building maintenance, cleaning, security, and related services.
Participate in audits, assist with maintenance projects, and track corrective actions to ensure compliance with Health, Safety, and Environmental (HSE) standards.
Manage inventory and expenses related to office and facilities supplies.
Contribute to the enhancement of internal processes to optimize service and operational efficiency.
Perform other administrative and facilities support duties as assigned.