Receptionist & Meeting Coordinator - Exxon - Spring TX

Compass Group•SPRING, TX

5d•$20 - $22•Onsite

About The Position

This role is responsible for delivering exceptional customer experiences while conducting reception duties and coordinating meetings and reservations. This role serves as a point of contact for clients and visitors by managing meeting logistics and room scheduling to ensure seamless event execution. The Receptionist & Meeting Coordinator works closely with internal service teams to communicate meeting requirements, maintain accurate reservation and event records, and ensure meeting spaces are prepared according to client specifications. The ideal candidate is highly organized, customer-focused, technologically proficient, and capable of managing multiple priorities in a hospitality and conference environment. Strong communication skills, attention to detail, and the ability to adapt to changing business needs are essential for success in this role.

Requirements

Minimum two years of hospitality, conference services, customer service, or related experience.
Advanced proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Comfortable presenting information and speaking in front of groups.
Strong organizational, interpersonal, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

Associate or Bachelor’s Degree in hospitality, communications, or another related field preferred

Responsibilities

Serve as the primary point of contact for clients, residence, and visitors by answering phones, making reservations, and providing exceptional customer service.
Manage conference services reservations and room schedules through the reservation system, responding promptly to customer requests and inquiries.
Coordinate meetings, providing consultative support on room setups, catering, audio-visual needs, and event logistics.
Serve as a subject matter expert for conference and meeting spaces, answering site-specific questions and conducting facility tours as needed.
Greet guests, provide directional assistance, and create a welcoming and professional environment at the reception desk.
Maintain and update client, reservation, and event information within databases and reservation systems, ensuring accuracy and completeness.
Monitor and respond to emails within shared conference services mailboxes in a timely and professional manner.
Communicate meeting and event details and requirements to Conference Services, Catering, Audio Visual, and other operational departments to ensure seamless event execution.
Verify conference room setups, layouts, and audio-visual equipment meet client specifications and event requirements prior to arrival.
Perform additional duties and special projects as assigned by management.