Receptionist/Greeter

Montgomery County Intermediate Unit 23 • West Lafayette, PA

12d • Onsite

About The Position

The Receptionist/Greeter works in the Office of Facilities and Operations at the Montgomery County Intermediate Unit’s Main Building in Norristown, Pennsylvania. The role welcomes visitors, directs them to the appropriate office, person, or meeting room, and receives and routes telephone calls. It also supports a pleasant, safe, and orderly lobby in collaboration with security personnel, provides general information, and assists Support Services staff with bulk mailings and other tasks as time permits.

The position is scheduled Monday through Friday, seven hours per day, for 12 months (260–262 days per year). Occasional evening hours may be required, and the schedule may be adjusted for evening events. The posted salary is $22.53–$26.50 per hour. The MCIU offers a competitive salary and benefits package to those who qualify.

Requirements

• Minimum of 1–3 years of related experience.
• Strong customer service skills and a professional approach to work.
• Excellent organizational skills.
• Ability to use technology to obtain information and communicate with others.
• Original certificates of clearance from the State Police, Child Abuse Registry, and PDE FBI.

Nice To Haves

• Bilingual Spanish/English skills are strongly preferred.

Responsibilities

• Greet visitors and direct them to the appropriate office, personnel, or meeting room.
• Notify appropriate personnel when visitors arrive for appointments or meetings.
• Answer and screen incoming telephone calls and route them to the appropriate person.
• Monitor the main voicemail and help ensure callers’ requests receive timely responses.
• Work with security personnel to maintain a pleasant, safe, and orderly lobby.
• Ensure brochures and handouts are available in the reception area.
• Maintain an up-to-date list of telephone extension numbers.
• Accept mail and sign for packages, then notify the Support Services Facilitator and/or Warehouse Facilitator of their arrival.
• Notify the Facilities Technician of emergency situations and contact ambulance, police, or fire departments as necessary.
• Respond to requests for general information, such as lists of IU Board members and Superintendents.
• Assist Support Services staff with bulk mailings, collating, and envelope stuffing as time permits.
• Project a positive image of the IU and its programs and services.
• Back up other staff members and help with tasks when deadlines require.
• Perform other related duties as assigned by the Director/Supervisor of Facilities and Operations.

Benefits

• Medical, dental, prescription, vision, and life insurance, for eligible employees.
• Tuition reimbursement.
• Eligibility for federal student loan forgiveness.
• Participation in PSERS (Public School Employees’ Retirement System).
• Paid time off benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed