Receptionist/Front Desk

Health First Community Health Center•Owensboro, KY

22h•Onsite

About The Position

We are seeking a friendly, detail-oriented, and adaptable individual to join our team! If you’re passionate about providing exceptional patient care and enjoy a fast-paced environment, we’d love to hear from you! As a Receptionist/Front Desk, you’ll be the first point of contact for patients, ensuring a welcoming and efficient registration process. This role involves greeting and checking patients in and out, verifying information, collecting payments, and maintaining organized records.

Requirements

High School graduate or equivalent.
One year of related work experience preferred.
Excellent guest service, communication and multi-tasking skills required.
Ability to perform under pressure and emergency conditions.
Mental and physical flexibility to meet the dynamic demands of the healthcare environment.
Decision-making capacity within the parameters of the organization’s policies/procedures and current standards of care.
Valid driver's license.
Willingness to submit to a background check and oral drug screen.

Nice To Haves

Experience with eClinical Works is a plus.

Responsibilities

Greet patients promptly and courteously at each visit.
Assist new patients with registration and review their information for completeness.
Verify and update patient information using the Kiosk System.
Schedule follow-up appointments according to clinic protocols.
Make return appointments, provide slips, and complete patient check-outs in the system.
Balance the cash drawer and tally copays for daily encounter reports.
Run end-of-day reports on check scanners and credit card machines.
Scan and file patient information into the EMR system.
Monitor the waiting room for patient flow and keep the area neat and orderly.
Answer incoming calls and take accurate messages.
Distribute incoming faxes and send outgoing faxes.
Provide coverage for other employees as needed.