Receptionist/Front Desk Associate

VIBE Cannabis • Wentzville, MO

11d • Onsite

About The Position

The Receptionist is the first person every customer meets when they walk through our door - and that first impression matters. This role blends warm hospitality with careful compliance to create a safe, welcoming, and fully compliant entry experience. If you're the kind of person who remembers names, makes people feel at ease, and takes rules seriously, this role is built for you.

Requirements

• Must be 21 years of age or older (required by Missouri DHSS-DCR)
• Must obtain and maintain a valid Missouri Facility Agent ID through DHSS-DCR/MyComplia prior to starting employment
• Warm, professional, and naturally welcoming demeanor
• Meticulous attention to detail, especially in ID verification and compliance documentation
• Ability to remain calm, composed, and helpful in a fast-paced environment with varied customer needs
• Basic computer proficiency; ability to learn dispensary software quickly
• Flexibility to work varied shifts including evenings, weekends, and holidays

Nice To Haves

• Previous front desk, reception, host/hostess, or hospitality experience preferred
• Prior cannabis, healthcare, or regulated retail front desk experience
• Experience handling sensitive or confidential information with discretion
• Bilingual candidates encouraged to apply

Responsibilities

• Welcome all customers and visitors with warmth, professionalism, and attentiveness, setting a positive tone for their entire visit
• Verify customer/patient identification and confirm legal age eligibility in strict accordance with Missouri DHSS-DCR requirements; accurately maintain all intake documentation
• Manage the customer queue, intake process, and visitor log with precision and efficiency
• Communicate wait times, store policies, and basic product information clearly and courteously
• Coordinate with Budtenders and shift leadership to manage customer flow and optimize the service experience
• Maintain strict confidentiality of all customer records and personal information in compliance with applicable laws
• Monitor the lobby environment; identify and escalate any security concerns to management or security staff immediately
• Support compliance documentation and intake recordkeeping as required by state regulations
• Maintain a clean, organized, and inviting lobby area throughout each shift

Benefits

• Starting wage: $17.30/hr
• Health benefits: VIBE pays 50% of monthly premiums - medical, dental, and vision for eligible employees (verify eligibility requirements with HR)
• Time off: Paid Time Off (PTO)
• Development: Training and a clear path to grow within the organization
• Culture: Inclusive, team-oriented, and people-first from day one

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed