Front Desk Receptionist

Touchmark • Spokane, WA

4d • Onsite

About The Position

Touchmark on South Hill is Spokane’s leading full-service retirement community, enriching the lives of residents and their families through five-star hospitality, services, and amenities. We are currently seeking the right person to join our team as a Front Desk Receptionist. This is more than a traditional front desk position. Our overnight team member must remain alert, responsive, and comfortable working independently, while helping maintain a safe, welcoming environment for our residents.

Requirements

• Previous overnight/NOC shift experience and understands the importance of remaining alert and dependable throughout the night.
• At least 18 years old with a High School diploma or equivalent.
• A valid Washington driver’s license and clean driving record.
• Willing and able to act as a First Responder.
• Able to walk or stand for prolonged periods.

Nice To Haves

• Previous experience successfully working overnight, NOC, graveyard, or similar shifts is strongly preferred.
• Is warm, friendly, professional, and comfortable working independently.
• Enjoys working with older adults.
• Can remain calm and make sound decisions during emergencies.
• Is dependable, works well with others, and maintains a positive attitude.

Responsibilities

• Answer and monitor phone lines and professionally assist residents, visitors, families, and staff.
• Assist residents with transportation requests, guest reservations, dining and life enrichment sign-ups.
• Monitor medical alert systems and promptly follow emergency-response protocols.
• Act as a First Responder during emergencies and escort emergency personnel to the appropriate location when needed.
• Monitor and cover the interior and exterior areas of our campus throughout the overnight shift.
• Respond quickly to resident needs, emergencies, and unexpected situations.
• Operate company vans, trucks, and golf carts as needed.
• Communicate important overnight incidents and concerns to the appropriate team members.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED