Receptionist/Floater

Blackstone Consulting, Inc.•Austin, TX

5d•Onsite

About The Position

Blackstone Consulting, Inc. is seeking individuals who are customer service driven and have good people skills. The ideal individual is well organized, has strong attention to detail, and has experience in customer service. We're looking for someone who takes pride in their work and holds themselves to the highest standards. This role involves working onsite at a global leader in innovation and technology, providing services across multiple buildings in the Austin area. Flexibility in scheduling is essential as the business need is Monday through Friday between the hours of 7:30 am to 5:00 pm. The receptionist/floater will need to fill in at any of our building lobbies during vacations, last minute schedule changes, breaks, and lunches. The individual will need to have excellent time management skills, be punctual, and be flexible to jump in and help wherever is needed. Responsibilities also include monitoring and maintaining working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety, and strictly following attendance and work attire guidelines. Other administrative duties will include laminating, data entry, word processing, and tracking and managing inventory.

Requirements

1-3 years of related experience.
Excellent written, technical, and communication skills.
Ability to prioritize conflicting tasks and meet deadlines.
Professional composure at all times throughout the day.
Effective time management including the ability to multi-task, organize and prioritize.
Customer service experience
1 year of customer service experience (Required)
Ability to receive and provide feedback when necessary.
Establishes and maintains positive relationships.
Ability to influence others, handle conflict appropriately, know when to escalate issues upward and when to apply common sense.
Flexibility with last minute schedule changes
Clean driving record - subject to DMV and Background Check
Reliable transportation, as you may need to leave one location and drive to a new location mid-day.

Nice To Haves

Proficiency with Calendar, Mail, and other OS X based office systems is a plus.
Associate's degree preferred, but not required.

Responsibilities

Receives and directs guests to appropriate locations and personnel/contacts.
Maintains a detailed guest database.
Issues temporary badges when necessary.
Notifies personnel of guest arrival.
Requires use of company intranet, telecom networks and other computer and iOS- based systems.
Applies acquired job skills and company policies and procedures to complete assigned tasks.
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
Fill in at any of our building lobbies during vacations, last minute schedule changes, breaks, and lunches.
Monitor and maintain all working area conditions and equipment to ensure they are within corporate standards for cleanliness, proper maintenance, and safety.
Strictly follow team's attendance policies.
Follow team's work attire guidelines.
Other administrative duties will include laminating, data entry, word processing, and tracking and managing inventory.