Receptionist & Donations Scheduler (8176)

The Salvation Army•Jackson, MS

10d•Onsite

About The Position

This position is responsible for answering the telephone in a courteous manner and directing calls to the appropriate destination; recording accurate and complete messages when necessary; receiving and receipting deliveries and donations; greeting and announcing visitors and clients; providing general information about The Salvation Army's operations and services; performing routine clerical work such as data entry and filing. Records accurate and complete donation pickup tickets; plans and schedules the route assignments for Truck Driver(s).

Requirements

High school diploma or G.E.D. required
Two years of progressively responsible experience working in a major firm with telephone switchboard responsibilities
Experience working in a business with dispatcher responsibilities
Any equivalent combination of training and experience which provides the necessary knowledge, skill, and abilities.

Responsibilities

Answers the telephone and transfers calls to the appropriate destination; responds to callers questions and provides accurate information.
Records accurate and complete messages; ensures the timely and accurate distribution of messages through telephone and/or E-mail.
Receives, greets, and announces visitors in a courteous and tactful manner; provides assistance to callers and visitors by answering questions and providing instructions and referrals; screens sales representative soliciting to The Salvation Army.
Receives, responds to, and assists people requesting social service assistance; locates appropriate personnel to assist visitors.
Notifies proper individuals when visitors or clients have arrived; ensures that visitors and clients have signed-in; retains and organizes log sheets
Assists with various data entry, vendor notifications, and filing projects.
Receives and prepares receipts for donations; notifies proper individuals of item arrival by telephone and/or E-mail.
Schedules pick up appointments for the truck(s); records accurate and complete pickup tickets; ensures the timely and accurate distribution of tickets.
Records and updates pickup information; ensures the accuracy and completeness of the same.
Assists Truck Driver with addresses, location, and schedule times, rescheduling times, phone calls to donor, etc.
Contacts donors if there is a problem with the scheduled pick-up and reschedules pick-ups if needed; responds to and attempts to resolve donor complaints.