Receptionist/Dispatch Coordinator

SERVPRO of Bethlehem•Allentown, PA

9d•$16 - $18•Onsite

About The Position

As our Receptionist and Dispatch Coordinator, you are the first voice our customers hear during their most stressful moments—whether they are dealing with water damage, fire, or mold. You are the "air traffic controller" of our operations, ensuring our crews are where they need to be to save the day. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

Requirements

A background in reception, dispatch, or administration.
Proficiency in Microsoft Office and the ability to learn new management software quickly.
A solid understanding of the local geographical area to help route our teams efficiently.
The ability to remain assertive and decisive when managing field schedules, while maintaining a professional and friendly demeanor.
High school diploma or equivalent.
Must be able to pass a background check.

Nice To Haves

Experience in restoration, construction, or insurance is a huge plus!

Responsibilities

Answer incoming calls with empathy, providing a reassuring voice to customers in emergency situations.
Use industry-leading software to dispatch restoration technicians and estimators, ensuring lightning-fast response times.
Gather critical job information, create accurate electronic files, and serve as the primary communication link between customers, insurance reps, and field staff.
Perform essential administrative duties (data entry, filing, and office management) to keep our branch running smoothly.
Give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.