Dispatch Coordinator

4Seasons Transportation • Calgary, AB

2d

About The Position

The Dispatch Coordinator plays a vital role in supporting 4Seasons Transportation’s logistics and maintaining service efficiency within the Operations department. This position is responsible for real-time route tracking, midday monitoring, and ensuring timely, clear communication with families, schools, and staff. A key part of the role includes finding last-minute coverage for absences. The Dispatch Coordinator is the frontline responder to on-road issues, incidents, and emergencies, upholding our commitment to safe, reliable, and timely student transportation.

Requirements

• Candidates with experience in crisis response, particularly those with dispatch or emergency services backgrounds, are encouraged to apply
• Strong computer literacy and ability to quickly learn new tracking and dispatch systems
• Clear, kind, and professional verbal and written communication skills
• Excellent customer service skills, with the ability to remain calm and solution-focused under pressure
• Experience working effectively in a team environment
• Demonstrated organizational, decision-making, and problem-solving abilities

Nice To Haves

• Experience in a leadership role is considered an asset
• Familiarity with 4Seasons Transportation’s policies, procedures, and student care standards is an advantage
• Multilingual candidates are encouraged to apply

Responsibilities

• Track live route progress to ensure timely student pickups and drop-offs
• Monitor route accuracy and verify correct locations
• Manage coverage in response to last-minute book-offs
• Communicate professionally with guardians and school contacts regarding delays, incidents, or concerns
• Respond promptly to inquiries, disruptions, and routing issues
• Answer phone calls professionally, maintaining a calm and solution-focused approach under pressure
• Act as the primary delegate and responder in emergency situations, including collisions, behavioural incidents, and medical emergencies
• Initiate appropriate actions, including contacting other 4Season departments and calling 911 on staff’s behalf when necessary
• Collaborate with the Operations team to document and resolve incidents, such as vehicle collisions, behavioural issues, and equipment malfunctions
• Provide additional support outside regular hours as needed, including evenings and weekends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed