Receptionist/Client Greeter

All-Star Veterinary Clinic•Westfield, IN

12d•Onsite

About The Position

All-Star Animal Hospital is seeking a Receptionist to work in their Client Service Department. All-Star Animal Hospital is located in Westfield, Indiana and was founded in 2003. It is a small animal exclusive practice with ten veterinarians. The newly remodeled facility occupies approximately 9,800 square feet, has eight exam rooms, a two-table surgical suite and two treatment areas. Mission Pet Health provides the resources needed for a rewarding, enjoyable, and balanced career. As a Receptionist, you will be responsible for receiving and placing calls to clients for scheduling, prioritizing multiple tasks in a calm, organized manner, and maintaining proper documentation through client and pet records. You will also assist clients by providing necessary instructions, information, and invoices, dispensing prescription items per veterinarian's instructions, and scheduling future appointments. Additionally, you will utilize hospital computer systems to document medical records and communicate with clients and teammates, and manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures. You will advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures. You will maintain a positive attitude in all interactions with clients, pets and other teammates, and demonstrate the ability to show empathy toward clients and treat pets with compassion and respect.

Requirements

Excellent customer service skills and an exceptional level of communication in a professional manner.
Knowledge of veterinary medical terminology and procedures.
Flexible schedule including some weekend and holiday shifts.
Ability to work independently on assigned tasks as well as to accept direction on given assignments.
Possession of organizational skills.
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.

Nice To Haves

Experience with veterinary software is preferred.

Responsibilities

Receive and place calls to clients for the purpose of scheduling.
Prioritize multiple tasks in a calm, organized manner.
Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
Utilize hospital computer systems to document medical records and communicate with clients and teammates.
Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
Maintain a positive attitude in all interactions with clients, pets and other teammates.
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
Utilizing standard office/business equipment.