Receptionist/Clerk

Tarzana Treatment Centers, Inc•Willowbrook, CA

1d•$27 - $28•Onsite

About The Position

Responsible for providing administrative and clerical support within a substance abuse treatment facility while serving as the first point of contact for clients, visitors, and staff. Duties include answering and directing incoming calls, scheduling appointments, greeting clients in a professional and compassionate manner, maintaining client records, and performing general office tasks such as filing, data entry, scanning, and correspondence management. The Receptionist helps ensure smooth daily operations while maintaining confidentiality in accordance with HIPAA regulations and supporting a welcoming, organized, and client-centered environment. Competitive pay and excellent benefits.

Requirements

High School Diploma or G.E.D.
Knowledge of customer service, switchboard and appropriate telephone skills.
Knowledge of general receptionist duties
Experience working with the general public.
Pleasant personality and good attitude.
Drug free minimum of one (1) year.

Nice To Haves

bi-lingual preferred

Responsibilities

Routing and handling of all in-coming and out-going calls through switchboard.
General clerical assistance, e.g., typing, photocopying.
Maintain daily "In and Out" log.
Greet and assist patients and visitors entering facility and clinic.
Preserve strict confidentiality regarding patients at all times.
Stamp and organize outgoing mail prior to next mail pick-up. All mail is to be stamped by 11 a.m. and last mail to be stamped at 4:30 p.m. Mail is to be taken to Post Office Daily and picked-up Monday morning.
Assist Official Guests with "signing-in" of Visitors book.
Record and report incidents and/or unusual problems that hamper expedient switchboard operation or otherwise disturbs a calm, pleasant atmosphere, to Office Manager.
Assist with other duties assigned by the Office Manager as deemed necessary, e.g., logs, detox sign-in sheets, information calls, crisis calls.
Responsible to unlock and lock the front office/lobby. HOURS ARE: OPEN - 8 A.M. CLOSE – 8:30 P.M. SAT. 8:30 AM – 4:30 P.M. SUN. NOON – 4:30 P.M.
Responsible to ensure the lobby area is neat and clean.
Maintain and fill brochure racks.
Pass out children’s busy items for calm atmosphere.
No eating or reading during shift at Front Desk.
Page unauthorized vehicles for tow away.
Other duties as assigned by Office Manager, Director and/or Administrator.