Receptionist / Cashier
About The Position
Join our team at Fresno Acura as a Receptionist/Cashier and play a vital role in ensuring an exceptional customer experience at our dealership! We're looking for a friendly, organized, and proactive individual who can contribute to our high standards of customer satisfaction and support our sales and service operations. As a Receptionist/Cashier, you'll be the first point of contact for many of our customers, providing a welcoming and professional presence. You'll work closely with various departments to ensure seamless customer interactions and contribute to increased sales by delivering outstanding service.
Requirements
- High school diploma or equivalent
- Valid Driver's License
- Strong communication skills
- Professional appearance
- Ability to meet company standards
- Ability to read and comprehend instructions and information
Nice To Haves
- Experience with Customer Satisfaction Index (CSI) questionnaires/surveys is a plus.
Responsibilities
- Greet customers, answer phones, direct calls, take messages, and handle customer complaints with integrity.
- Administer Customer Satisfaction Index (CSI) questionnaires, communicate results, and assist in defining dealership scores.
- Compute bills, process various payments (cash, checks, credit cards, extended warranties), issue change and receipts, and process refunds/credit memoranda.
- Reconcile the cash drawer daily.
- Provide clerical assistance, schedule service appointments, arrange shuttle services, manage customer missed appointment call-backs, and perform CRM tasks.
- Stay informed about new products, services, features, and pricing.
- Effectively communicate with customers in person, by phone, or other means.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
