Receptionist/BDC

Paretti Imports•Metairie, LA

2d•Onsite

About The Position

The Business Development Center (BDC) / Receptionist is responsible for providing outstanding customer service, managing inbound communications, and supporting dealership sales efforts. This individual will greet customers, handle phone and internet inquiries, schedule appointments, and ensure the reception area remains organized and welcoming. This role serves as the first point of contact for our dealership and plays a key part in delivering exceptional customer experience while supporting sales and administrative operations.

Requirements

Prior experience in an automotive dealership environment (sales, internet sales, or BDC preferred)
Strong background in customer service and/or sales, ideally within the automotive industry
Excellent communication and interpersonal skills
Strong follow-through and organizational abilities
Working knowledge of internet-based tools and communication platforms
Familiarity with automotive financing processes is a plus
Positive, professional, and team-oriented attitude

Responsibilities

Respond to and manage inbound leads via phone, email, and internet inquiries, directing them to the appropriate department
Engage with current customers through phone and email to maintain strong relationships and enhance customer loyalty
Develop and manage a pipeline of sales and business opportunities, including referrals, networking, and outreach efforts
Collaborate with the sales team to support strategies that drive dealership performance
Monitor industry and consumer trends and communicate relevant insights to management and staff
Provide accurate information regarding dealership services, inventory, and promotions
Deliver a consistently high level of customer service in all interactions
Maintain a professional, organized, and welcoming reception area