Call Center - BDC Receptionist

Honda and Toyota of Seattle • Seattle, WA

4h • Onsite

About The Position

Honda and Toyota of Seattle on Airport Way in SODO is looking for Guest Support Group Consultants. This is a full-time position as a Dealership BDC/Call Center Support Specialist. The schedule is Wednesday - Friday from 7am-6pm, and Saturday from 7am-5pm. The role involves answering incoming Service Department phone calls, gathering initial information, communicating professionally with callers, confirming customer needs, updating vehicle information, scheduling service appointments, relaying messages, assisting with customer service during peak hours, performing clerical duties, maintaining professionalism, and making outbound calls to sell service appointments. Other duties may be assigned.

Requirements

• Must submit a resume for consideration.

Responsibilities

• Answers incoming Service Department phone calls and takes initial information from the caller.
• Communicate with callers and visitors in a professional, friendly, and efficient manner.
• Confirm strategic questions to best determine the customer’s needs.
• Obtain and update basic vehicle information during each call.
• Assigns a service appointment time and relates information to customers.
• Communicate messages to the appropriate parties in a timely manner.
• Assists service customers during the morning and evening service rush whenever possible.
• Assists with clerical duties as requested.
• Maintains a professional appearance and exhibits a high degree of professionalism.
• Make outbound phone calls with the goal of selling a service appointment.
• Other duties may be assigned.

Benefits

• Health/dental/disability is available after 60 days for full-time employees.
• Paid vacation after 1 year.
• 401k.
• 401k company match program.
• Paid sick leave.
• We offer and encourage a career path in all departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed