Receptionist/Administrative Assistant

Washington Golf & Country Club•Arlington, VA

4h•Onsite

About The Position

Founded in 1894, The Washington Golf & Country Club (WGCC) is one of the nation's most distinguished private clubs, celebrated for its tradition of excellence, refined atmosphere, and outstanding member service. With panoramic views of the D.C. skyline and a legacy of hospitality spanning more than a century, WGCC offers an extraordinary member and guest experience- and we're looking for a part-time Receptionist/Administrative Assistant to join our team. The ideal candidate will be friendly, professional, and service-oriented. Availability to work weekends is a non-negotiable requirement. This role serves as a key point of contact for members and guests, ensuring a welcoming experience while maintaining efficient front desk operations.

Requirements

HS Diploma or GED
Experience that is directly related to the duties and responsibilities specified
Or any similar combination of education and experience
Demonstrated polished, professional appearance and presentation
Demonstrated organization and coordination skills and ability to meet deadlines and ability to multi-task in a sporadic, fast-paced environment
Ability to have flexibility in hours/days of work and be responsible for desk coverage during operating hours
Ability to enforce policies while maintaining a high professional demeanor
Ability to maintain quality and safety standards
Strong computer skills required to work with the following programs: Outlook, Excel, Word, PowerPoint, Website management and Jonas
Excellent administrative and mathematical skills
Strong reasoning ability and critical thinking skills
Demonstrated strong oral and written communication skills to a wide variety of constituents
Excellent interpersonal/relationship-building skills
Proven record of providing excellent internal and external customer service
Must be available to work weekends

Responsibilities

Greet all members and guests with a friendly, cheerful and helpful attitude and in an efficient manner
Provide excellent customer service
Accurately plan, schedule and record all reservations required for member events and dining; provide required reservation list for dinner, lunch and/or events and follow up accurately and in a timely manner to fulfill requests by confirming all reservations either by calling or emailing appropriate member and communicate reservation numbers, special requests and details to Food & Beverage team
Post and communicate all Club information regarding dining and special events in the various forms currently available; e.g. Website, Event Board, Media Board and Poster Boards – Maintaining member website as desired in the manner the Club has put in place, includes daily maintenance and updating such as dining reservations, updating website member directory, creating/sending email blasts, posting articles, menus hyperlinks, etc.
Maintain current presentations for lobby display which may include creating promotional flyers for Club events and posting them in appropriate areas
Knowledge of upcoming events and dining as to encourage members to participate in Club events and dining (cross-referencing when taking a reservation).
Support Member Services Coordinator as requested as well as other Departments; such as, Accounting during seasonal and billing deadlines (specifically inputting chits and executing billing statements)
Perform various administrative duties as needed
Maintain overall appearance of front desk and coat room in appropriate manner (uncluttered)
Distribute incoming mail
Operate office equipment, telephone system, etc. and order office supplies and maintain appropriate inventory as required
Contact repair service for any malfunctions of office machines
Responds promptly to member/guest needs, solicits member feedback to improve services, meet deadlines
Speaks clearly, listens and gets clarification, responds positively to questions, practices diplomacy when needed
Contributes to building a positive team spirit; puts success of team above own interests
Transfer calls according to standard operating procedures
Treats members/guests and fellow employees with respect, keeps commitments, works with integrity and ethically upholds organizational values
Other duties as assigned