Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

8d•Onsite

About The Position

The Reception Team Staff – Clinic role involves delivering a variety of administrative support tasks, such as answering phone calls (including backup support for nurse and practitioner lines), properly greeting and checking in patients and visitors, scheduling appointments, responding to general inquiries, collecting payments, and maintaining an organized front desk. This position operates under the general supervision of the Reception Team Leader. GHC-SCW is a quality driven cooperative built on collaboration, community involvement, innovation, and belonging.

Requirements

High school graduate or equivalent required
Minimum six (6) months work experience in a setting that requires customer service skills required
Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months)
Excellent organizational skills required
Excellent verbal and written communication skills required
Excellent customer service skills required
Ability to work with a diverse patient population
Ability to work harmoniously and cooperatively with all personnel and the public required
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required
Ability to maintain patient confidentiality
Knowledge of or ability to learn HIPAA requirements
Knowledge of and ability to use email
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling
Ability to handle and prioritize multiple tasks appropriately in rapid succession required
Ability to be flexible in daily assignments
Ability to spell correctly required

Nice To Haves

Work experience in a Medical Reception setting preferred
Relevant training may be substituted for work experience
Previous experience using the telephone in a service capacity preferred
Experience with medical terminology preferred

Responsibilities

Answering phone calls (including backup support for nurse and practitioner lines)
Properly greeting and checking in patients and visitors
Scheduling appointments
Responding to general inquiries
Collecting payments
Maintaining an organized front desk
Taking and relaying messages accurately and in a timely manner
Using a keyboard for much of the shift
Sitting or standing for up to 3 hours at a time and frequently standing up and down from desk chair
Frequently bending and reaching from both a standing and sitting position
Speaking and listening in person and on the telephone
Abiding by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies
Performing job duties in a timely manner
Representing the organization in a positive manner
Promoting GHC-SCW's Mission, Vision, and Common Values in behavior and attitude