Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

8d•Onsite

About The Position

The Reception Team Staff – Clinic role involves delivering a variety of administrative support tasks, such as answering phone calls (including backup support for nurse and practitioner lines), properly greeting and checking in patients and visitors, scheduling appointments, responding to general inquiries, collecting payments, and maintaining an organized front desk. This position operates under the general supervision of the Reception Team Leader.

Requirements

High school graduate or equivalent required.
Minimum six (6) months work experience in a setting that requires customer service skills required.
Excellent organizational skills required.
Excellent verbal and written communication skills required.
Excellent customer service skills required.
Ability to work with a diverse patient population.
Ability to work harmoniously and cooperatively with all personnel and the public required.
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public required.
Ability to maintain patient confidentiality.
Knowledge of or ability to learn HIPAA requirements.
Knowledge of and ability to use email.
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.

Nice To Haves

Work experience in a Medical Reception setting preferred.
Relevant training may be substituted for work experience.
Previous experience using the telephone in a service capacity preferred.
Experience with medical terminology preferred.
Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).

Responsibilities

Answering phone calls (including backup support for nurse and practitioner lines)
Properly greeting and checking in patients and visitors
Scheduling appointments
Responding to general inquiries
Collecting payments
Maintaining an organized front desk
Ability to handle and prioritize multiple tasks appropriately in rapid succession
Ability to be flexible in daily assignments
Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly
Ability to use a keyboard for much of the shift
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair
Ability to frequently bend and reach from both a standing and sitting position
Ability to speak and listen in person and on the telephone
Knows and abides by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies, sets personal standards and strives for high quality work in completing assignments, performs job duties in a timely manner, and represents the organization in a positive manner.
Understands our Mission, Vision, and Common Values and is committed to promote these values in behavior and attitude.