Reception Specialist - Float

TSAOG Orthopedic & SpineSan Antonio, TX
Hybrid

About The Position

This position requires travel to the following locations when coverage is needed: Quarry Area, Ridgewood, Medical Center, Westover Hills, Southeast, Grayson, Schertz and New Braunfels.

Requirements

  • Must have a High School Diploma or equivalent.
  • Must have at least one-year work experience in a clinical setting, or equivalent experience in a customer service role.
  • Must have exceptional customer service skills.
  • Must be computer literate, with basic knowledge of MS office products, and general office machines such as fax, copier, etc..
  • Must have the ability to multi-task, work in a fast-paced work environment, and demonstrate team cooperation.

Nice To Haves

  • Familiarity with insurance benefits is a plus.

Responsibilities

  • Greets customers in a polite, prompt, and helpful manner.
  • Provides any necessary instruction/directions.
  • Informs appropriate department/person of customer’s arrival.
  • Updates patient information (such as insurance cards, driver’s license, authorizations, and referrals).
  • Administers tablets for completion of personal health information including privacy policies and financial policies.
  • Collects co-payments, deductibles and outstanding balances such as out-of-pocket expenses.
  • Give detailed explanation of benefits and financial agreements.
  • Answers phones in a pleasant manner and deals with customer needs expeditiously.
  • Schedules follow-up appointments, as required by physician teams.
  • Enters charges into computer system.
  • Prints charge tickets and necessary paperwork for “next day clinic”.
  • Balance daily collections with time of service payment, summary report, and prepares deposit slip.
  • Daily: Carries out appropriate actions related to hold and practice buckets.
  • Accepts deliveries, logs and distributes to appropriate parties.
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