RECEPTION & SALES SUPPORT COORDINATOR

Allied Roofing Partners•Clearfield, UT

5d•$18 - $24•Onsite

About The Position

Legacy Roofing is an established roofing company committed to providing homeowners with quality roofing solutions and an exceptional customer experience. Our success is built around strong communication, quality workmanship, and a team-first approach. As we continue to grow, we are looking for dependable, customer-focused professionals who want to build a career with a company where their work directly impacts our customers and sales team. We are currently looking for a Reception & Sales Support Coordinator to join our team in Clearfield, Utah. The Reception & Sales Support Coordinator serves as an important connection between our customers, sales representatives, and estimators. This position is responsible for managing front-line customer communication, responding to incoming leads, scheduling appointments, maintaining accurate customer information, and helping coordinate the daily activities of our sales and estimating teams. This is much more than a traditional receptionist position. We're looking for someone who is organized, tech-savvy, proactive, and comfortable managing multiple priorities throughout the day. The right person will take ownership of incoming calls and leads and help ensure that every potential customer receives prompt, professional follow-up.

Requirements

Excellent communication and customer service skills
Friendly, professional, and confident phone presence
Strong organizational and time-management abilities
Tech-savvy and comfortable learning new software
Ability to multitask and prioritize in a fast-paced environment
Strong attention to detail and accuracy
Comfortable working with CRM, lead-management, scheduling, and communication platforms
Ability to communicate effectively with customers, estimators, sales representatives, and management
Proactive problem-solving skills
Ability to make scheduling and coordination decisions efficiently
Dependable, accountable, and team-oriented
Comfortable taking ownership of tasks and following through until they are completed

Nice To Haves

Previous administrative, customer service, scheduling, sales support, or office coordination experience is preferred
Roofing, construction, home improvement, or similar industry experience is a plus but not required
Experience with JobNimbus
Experience with GoHighLevel (GHL)
Experience with Google Local Services Ads
Experience with CRM systems
Experience with Scheduling/calendar platforms
Experience with Microsoft Office and/or Google Workspace
Previous experience with these specific systems is not required if you are tech-savvy and comfortable learning new technology.

Responsibilities

Answer and manage incoming phone calls in a professional and courteous manner
Return missed calls promptly and ensure customer inquiries are properly addressed
Provide a positive and professional first impression for customers contacting Legacy Roofing
Gather accurate customer and project information
Coordinate customer appointments and communicate scheduling information
Follow up to help ensure no customer inquiry or potential opportunity is overlooked
Create and maintain accurate customer profiles and job information within JobNimbus
Manage and respond to incoming leads through GoHighLevel (GHL)
Monitor Google Local Services Ads (LSA) leads and ensure timely follow-up
Accurately document customer communications, appointments, lead sources, and sales activities
Help ensure new leads are contacted quickly and moved through the appropriate process
Maintain clean, organized, and accurate CRM records
Review new opportunities and assign them to the appropriate estimator based on location, availability, workload, and company guidelines
Manage estimator calendars and schedule appointments
Reschedule and update appointments as needed
Monitor the location and daily activity of the sales team throughout the Valley to help efficiently coordinate appointments
Communicate schedule changes and customer information to estimators and sales representatives
Help the team maximize daily schedules by coordinating appointments based on geography and availability
Assist sales representatives and estimators with administrative and scheduling needs
Pull and organize appointment data and reports as needed
Track lead activity and appointment information
Maintain accurate and organized customer records
Assist management with sales and lead information when requested
Help identify missed calls, unworked leads, scheduling conflicts, or other issues requiring follow-up
Provide additional administrative support to the sales and management teams as needed