Reception & Office Administrator

Ottawa Senators•Ottawa, ON

6d•Onsite

About The Position

As the first face our visitors see, the Receptionist & Office Administrator sets the tone for the energy and excitement at the Canadian Tire Centre. This role plays a vital part in ensuring smooth day-to-day operations off the ice. Balancing front desk duties with administrative responsibilities, you’ll be the go-to team member. The ideal candidate is professional, personable, and able to multitask under pressure. Whether you’re welcoming guests, supporting internal teams, or coordinating office logistics, you’ll be a key contributor to keeping things running smoothly behind the scenes. This opportunity is perfect for an individual who is open to a schedule that varies based on time of year and the needs of the business.

Requirements

Bilingual in French and English is required.
2-4 years of previous experience in a front-desk or receptionist role.
Excellent telephone etiquette and communication skills.
Ability to remain calm and effective under pressure and manage competing priorities.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint.
Collaborative and dependable team player with a proactive and professional approach.
Availability to work occasional evenings, weekends, and holidays based on operational needs.

Responsibilities

Provide exceptional customer service to all visitors, ensuring a warm and professional first impression.
Greet clients and promptly notify the appropriate team members of their arrival.
Answer and direct incoming calls through the main switchboard in a courteous and efficient manner.
Respond to general inquiries or route them to the appropriate staff member.
Monitor and manage voicemail messages, ensuring timely responses or redirection.
Ensure the reception area, boardrooms, front office, and kitchen are clean, organized, and presentable at all times.
Manage the general email inbox, responding directly or forwarding messages as needed.
Maintain up-to-date reception manuals and shared internal resources.
Manage boardroom calendars to ensure accurate, conflict-free scheduling.
Support the coordination of all meeting logistics, including room setup, AV/technology requirements, catering, and guest access.
Sort and distribute incoming mail and packages in a timely manner.
Manage outgoing courier shipments, ensuring proper documentation and tracking.
Maintain a log for high-value or sensitive deliveries.
Promptly notify team members of parcel deliveries.
Order and replenish kitchen and common area supplies as needed.
Monitor and maintain office supply inventory, placing orders as required.
Respond to staff supply requests and ensure essential materials are readily available.
Provide administrative support to the Executive Assistant and department leads, including printing, scanning, filing, and document organization.
Assist with ad hoc tasks and special projects as assigned.