Avery Reception Desk Attendant

Greater Joliet Area YMCA•Plainfield, IL

2d•$15 - $16•Onsite

About The Position

The YMCA is seeking a dynamic and friendly individual to join their team as a Reception Desk Attendant. This role is the first point of contact for members and guests, responsible for greeting visitors, handling inquiries, registrations, and providing assistance. The ideal candidate thrives in a fast-paced environment, possesses strong interpersonal skills, and is passionate about fostering a sense of belonging. This position supports the YMCA's mission of strengthening communities through youth development, healthy living, and social responsibility by delivering excellent service, promoting memberships and programs, and maintaining the cleanliness and organization of the lobby area.

Requirements

Minimum age of 21 or older.
Certifications required within 30 days of hire: CPR/AED and First Aid, Sexual Harassment, Child Abuse Prevention.
Excellent interpersonal and problem solving skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Previous customer service, sales or related experience.
Basic knowledge of computers.

Responsibilities

Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships.
Builds relationships with members; helps members connect with one another and the YMCA.
Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
Applies all YMCA policies dealing with member services.
Performs other duties as assigned.