Reception Desk Agent
About The Position
Join our welcoming team at the historic von Trapp Family Lodge & Resort, where tradition, service, and stunning mountain views come together. We’re seeking a warm, detail-oriented Front Desk Agent to serve as the first point of contact for our guests ensuring an exceptional experience from check-in to check-out. As a Front Desk Agent, you'll provide attentive service, support smooth daily operations, and act as a key communication hub between departments. This role is ideal for someone who enjoys creating memorable guest experiences and thrives in a collaborative, fast-paced hospitality environment.
Requirements
- Previous front desk, guest service, or hospitality experience preferred
- Excellent communication and customer service skills
- Comfortable using computers and hotel software systems (training provided)
- Ability to multitask in a fast-paced environment
- Strong attention to detail and ability to problem-solve on the spot
- Professional, friendly, and dependable demeanor
- Ability to stand for long periods and occasionally lift up to 25 lbs
- Availability to work weekends, holidays, and varied shifts as needed
Responsibilities
- Greet and check in guests, ensuring accuracy in room assignments and billing
- Provide friendly, knowledgeable assistance on resort amenities, events, and activities
- Maintain thorough knowledge of resort services, family history, and local attractions
- Handle guest concerns or requests with professionalism and care
- Manage reservations, activity bookings, dining arrangements, and folio charges
- Uphold front desk cleanliness and guest confidentiality at all times
- Assist in training new team members and support communication across departments
- Maintain a $400 cash bank and follow cash/credit handling protocols
- Use systems including HOST, Shift4, OpenTable, HOTSOS, and PeakPro
Benefits
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with employer contribution
- Flexible Spending Accounts (medical & dependent care)
- Paid time off (2+ weeks to start)
- Bereavement leave
- Employee Assistance Program
- Free cross-country skiing, snowshoeing, disc golf, pool access, fitness center, yoga, and tennis lessons
- Annual complimentary overnight stay at the Lodge for you and a guest, including dinner and breakfast
- Free staff meal during 8-hour shifts
- 20% dining and retail discounts
- 50% off massages
- Free access to most guided property tours
- Lodging discounts for friends and family
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
