Reception Associate-OpenRoad Toyota Port Moody

OpenRoad Auto Group • Port Moody, BC

8d • Onsite

About The Position

The Reception Associate will be responsible for greeting customers, directing them to the appropriate department or personnel, and handling telephone calls in a professional and efficient manner. This role also involves performing clerical and accounting duties, updating customer information in CRMs, and ensuring the highest level of customer service. The associate will also be expected to adhere to company safety policies and perform other duties as assigned by management. OpenRoad reserves the right to modify this job description as business needs require.

Requirements

• Ability to be versatile in working with changing priorities of position responsibilities, and ability to multitask.
• Professional personal appearance.
• Strong customer relation skills, and ability to work well with both internal and external customers, ensuring all guests are helped.
• Exceptional interpersonal and communication skills over the phone and in person.
• Ability to work and function with all work teams and all department levels.
• Organized and detail oriented.
• Demonstrated computer skills – MS Word and Excel.
• Must be able to work in an active, social atmosphere without being distracted.
• Professional and confident attitude, strong time management skills.
• Completed high school education, or equivalent work experience.
• Availability: 2 evening shifts per week (4–8 PM), plus weekends: Saturday (9:00 AM–5:30 PM) and Sunday (11:00 AM–5:00 PM).

Nice To Haves

• A second language is ideal or preferred.

Responsibilities

• Direct customers to the correct department or personnel, notify the appropriate Product/Service Advisor that a customer is waiting, or introduce the customers to advisor.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Handle telephone calls in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
• Takes thorough messages, indicating the caller’s name, company name if applicable, the time and reason for call, and ensures the message gets to the appropriate party.
• Perform clerical duties and accounting duties as assigned by Management.
• Answer the phone and determine the nature of the phone call
• Add and update customer information in CRMs
• Stay up to date on procedural changes for each dealership.
• Providing highest level of customer service to ensure satisfaction and retention.
• Follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
• This position will be expected to perform other duties as assigned by management.

Benefits

• Discounted Vehicle Purchasing Program
• Boot Allowance
• Tool Subsidy
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill-development and growth
• Comprehensive extended health and dental plan, tailored around Associate wellness
• Recognition and Engagement Events!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED