Product Advisor-OpenRoad Toyota Port Moody

OpenRoad Auto Group • Port Moody, BC

2d • Onsite

About The Position

OpenRoad Toyota Port Moody is seeking a Product Advisor to join their Sales department. This is a full-time position within one of the largest and fastest-growing automotive retail groups in the country. OpenRoad prides itself on a forward-thinking culture, continuous improvement, and a vision to be the national automotive leader in customer experience. As a recipient of Canada's Best Employers and Best Managed Companies awards, OpenRoad looks for team players who are eager to learn, work hard, and take ownership.

Requirements

• Good interpersonal skills; ability to communicate with others and to assimilate and understand information while maintaining a great deal of professionalism.
• Ability to work effectively with all levels of the organization.
• Strong computer skills (internet & MS Office), with ability to maintain records using a computerized system.
• Effective negotiation skills, with ability to make sound decisions consistent with essential job functions.
• A Current VSA MDC License.
• A valid British Columbia Driver’s License with a good driving record.

Responsibilities

• Provide exceptional customer service by determining prospective clients' vehicle needs through questioning and listening.
• Promote new business and contribute to the company's customer base by seeking new customers through prospecting and referral networks.
• Sell new and pre-owned vehicles, and demonstrate vehicles, including test drives.
• Understand automobile business terminology and stay updated on technological changes in products and inventory.
• Be thoroughly familiar with all products, including features, specifications, prices, colors, options, and standard equipment. Participate in all available product training.
• Effectively use closing techniques and seek management assistance when necessary, while being profit-minded.
• Deliver new and pre-owned vehicles to customers, ensuring they understand operating features, warranty, and paperwork to foster customer loyalty.
• Introduce customers to Service Department personnel to highlight the quality and efficiency of dealership service operations.
• Set monthly productivity goals and plan how to achieve them.
• Follow all dealership processes and procedures to ensure excellent Customer Satisfaction Index ratings on sales, delivery, and follow-up.
• Attend department meetings as required.
• Follow company safety policies and practices, and immediately report any accidents to a Manager/Supervisor.
• Perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Benefits

• Discounted Vehicle Purchasing Program
• Computer Rebate Program
• Employee Referral Program
• Employer RRSP Matching
• Internal and external, training & development opportunities for skill development and growth
• Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
• Recognition and Engagement Events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed