Reception Assistant- NW Campuses (Part-time) Staff Pool

Houston Community College • Houston, TX

20h • Onsite

About The Position

Operate multi-line telephone system to relay incoming and intra-system telephone calls. Provide information and directions to callers and visitors in an efficient and courteous manner. Communicate with a culturally diverse population. Under direct supervision, perform basic front office duties. Houston Community College (HCC) is composed of 14 Centers of Excellence and numerous satellite centers that serve the diverse communities in the Greater Houston area by preparing individuals to live and work in an increasingly international and technological society. HCC is one of the country’s largest singly-accredited, open-admission, community colleges offering associate degrees, certificates, workforce training, and lifelong learning opportunities. The team plays a central role at HCC, keeping everyday operations running. This role offers the chance to make things happen and work closely with inspiring leaders across different parts of the institution. Whether the role is supportive, administrative, financial or something else, it's part of a dynamic team that not only provides HCC students with cutting-edge academic and career tools, but also takes care of its people.

Requirements

• High school diploma or equivalent required
• One (1) year of related experience required
• Excellent communication skills, including phone skills
• Knowledge of schedule, catalog, events, calendar and other college/system events and activities
• Knowledge of all telephone functions, such as hold, transfer, conference calling, etc.
• Ability to listen and to understand oral communication
• Customer service skills
• Neat personal appearance

Nice To Haves

• Two (2) years preferred
• Prefer switchboard experience

Responsibilities

• Answer and transfer telephone calls, handling multiple lines
• Expedite phone calls by giving clear, concise, specific information
• Provide excellent customer service to all callers and visitors
• Provide current and correct information to visitors and callers
• Provide students with general information about registration, financial aid, testing, counseling, etc., and refers students to appropriate person or department
• Greet visitors and directs them to appropriate personnel or department
• Maintain and update phone list for college offices and departments

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees