Reception Team Staff - Clinic

Group Health Cooperative of South Central Wisconsin•Fitchburg, WI

1d•Onsite

About The Position

We are seeking a reliable and detail-oriented individual to join our Lab and Radiology Department as a full-time receptionist. This role is essential to ensuring smooth daily operations by providing front-line support to patients and staff in a clinical setting. The Reception Team Staff – Clinic position is responsible for providing a wide range of administrative support activities including answering the telephone (serving as back up to nurse and practitioner phone lines), directing and checking in of patients and other customers properly, scheduling appointments, answering general questions, collecting fees, and organizing the desk. The incumbent works under the general supervision and review of the Reception Team Supervisor.

Requirements

High school graduate or equivalent.
Minimum six (6) months' work experience in a setting that requires customer service skills.
Ability to pass Competency Test in primary reception area and Telephone Communication skills checks within a reasonable time period (approximately 3 – 6 months).
Excellent organizational skills.
Excellent verbal and written communication skills.
Excellent customer service skills.
Ability to work with a diverse patient population.
Ability to work harmoniously and cooperatively with all personnel and the public.
Ability to act in a professional manner when dealing with practitioner staff, personnel of other departments, fellow employees and the general public.
Ability to maintain patient confidentiality.
Knowledge of or ability to learn HIPAA requirements.
Knowledge of and ability to use email.
Ability to use and/or learn on-line systems such as electronic medical record and appointment scheduling.
Ability to handle and prioritize multiple tasks appropriately in rapid succession.
Ability to be flexible in daily assignments.
Ability to take and relay messages accurately and in a timely manner, including the ability to spell correctly.
Ability to use a keyboard for much of the shift.
Ability to sit or stand for up to 3 hours at a time and frequently stand up and down from desk chair.
Ability to frequently bend and reach from both a standing and sitting position.
Ability to speak and listen in person and on the telephone.

Nice To Haves

Work experience in a Medical Reception setting.
Previous experience using the telephone in a service capacity.
Experience with medical terminology.

Responsibilities

Greet and check in patients for laboratory, radiology, ultrasound, and X-ray appointments.
Accurately enter and release lab, radiology, and ultrasound orders in the system.
Rotate between various responsibilities, including: Front desk reception, Call center support (Lab/Radiology phone room), Scheduling appointments and managing patient inquiries over the phone.
Maintain clear communication with patients and clinical staff to ensure efficient appointment flow and service delivery.
Uphold patient confidentiality and follow all clinic policies and procedures.
Answering the telephone (serving as back up to nurse and practitioner phone lines).
Directing and checking in of patients and other customers properly.
Scheduling appointments.
Answering general questions.
Collecting fees.
Organizing the desk.
Know and abide by all Group Health Cooperative of South Central Wisconsin (GHC-SCW) organizational and departmental policies.
Set personal standards and strive for high quality work in completing assignments.
Perform job duties in a timely manner.
Represent the organization in a positive manner.
Understand our Mission, Vision, and Common Values and be committed to promote these values in behavior and attitude.