Reception Ambassador

Cooper University Hospital•Camden, NJ

6d•$18 - $29•Onsite

About The Position

The Reception Ambassador provides information and assistance to patients, families and visitors and serves as support for the clinical staff within the reception and lobby areas at Cooper University Health Care. The ambassador may fill the gap for patients without family or friends available for visits and is often the first team member patients and visitors engage with when entering Cooper University Health Care. Primary responsibilities of the Reception Ambassador are to greet patients/family and visitors, provide excellent customer service, and to create a safe and friendly environment for all guests. Reception ambassadors provide information, assistance, and support to our patients, guests, team members and visitors within our lobby areas in the organization. Greet, smile and make the patient/family and visitor feel welcome, listen to customer’s requests and offer assistance/guidance within the hospital. Maintain AIDET practices. Maintain Visitation Guidelines: Provide appropriate visitor passes to ensure safe visiting practices for visitors, patients and staff adhering to visitation policy, visitor hours, and restrictions. Will coordinate with department leadership and Patient relations for exceptions and accommodations. Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas. Receipt of Patient Questions: The Reception Ambassador is responsible for answering telephone calls an/or initial questions that patients/visitors/guests may have respectfully and proficiently. Responsible for triaging and escalating any question or issue that requires further assistance to resolve. Reception Area Navigator: Provides escort for patients (wheelchair assist/walking assist) to department and/or coordinate escort services with Patient Transport when necessary. Distributes map and information for amenities, visiting hours and parking. Assist with all deliveries to the Welcome Desk. Assists with patient belongings if necessary upon the direction of the Supervisor of Hospital Reception. Offers clear directions, call taxi cabs, print info from Internet as requested, such as bus schedules, health system programs, etc. promoting a concierge type service. Works to maintain a healing presence in our Hospital Reception/lobby areas. Direct visitor flow in lobby to appropriate check in/check out areas, elevators, parking garage, coffee shops, gift shop and patient care areas. Performs frequent rounding on lobby area to ensure a clean, safe and inviting environment. Contacts hospital facilities, environmental services and maintenance as necessary. Performs frequent rounding on guests in the lobby to communicate with visitors answering questions and providing directions. Round into lobby area restrooms to ensure cleanliness and supplies. Contact EVS as appropriate.Provide clerical support, including correspondence, taking messages copying and faxing as assigned.

Requirements

0-2 Years of experience

Responsibilities

Greet patients/family and visitors, provide excellent customer service, and create a safe and friendly environment.
Maintain AIDET practices.
Provide appropriate visitor passes and ensure adherence to visitation policy, hours, and restrictions.
Coordinate with department leadership and Patient Relations for exceptions and accommodations.
Direct visitor flow to appropriate check-in/check-out areas, elevators, parking garage, coffee shops, gift shop, and patient care areas.
Answer telephone calls and initial questions from patients/visitors/guests respectfully and proficiently.
Triage and escalate questions or issues requiring further assistance.
Provide escort for patients (wheelchair assist/walking assist) to departments or coordinate escort services with Patient Transport.
Distribute maps and information for amenities, visiting hours, and parking.
Assist with deliveries to the Welcome Desk.
Assist with patient belongings if necessary upon direction from the Supervisor of Hospital Reception.
Offer clear directions, call taxi cabs, and print information from the Internet as requested.
Maintain a healing presence in hospital reception/lobby areas.
Perform frequent rounding on the lobby area to ensure a clean, safe, and inviting environment.
Contact hospital facilities, environmental services, and maintenance as necessary.
Perform frequent rounding on guests in the lobby to communicate, answer questions, and provide directions.
Round into lobby area restrooms to ensure cleanliness and supplies.
Provide clerical support, including correspondence, taking messages, copying, and faxing as assigned.