Community Ambassador, Reception
About The Position
Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best. We are seeking a highly organized, customer-focused Workplace Community Ambassador/Reception team member who will support one of our professional services clients in Plano, TX. This role is responsible for overseeing daily front-of-house operations, coordinating workplace services, supporting facilities initiatives, and ensuring an exceptional employee and visitor experience. The ideal candidate is a proactive problem-solver with strong leadership, communication, and organizational skills who thrives in a fast-paced corporate environment.
Requirements
- Previous experience in workplace services, facilities coordination, office management, hospitality, concierge services, or corporate reception leadership.
- Experience supervising or coordinating teams preferred.
- Strong customer service and interpersonal skills.
- Excellent organizational, multitasking, and problem-solving abilities.
- Experience working with ticketing systems, service requests, or facilities management software.
- Proficiency with Microsoft Office Suite and workplace technology platforms.
- Ability to communicate effectively with employees, executives, vendors, and visitors.
- Ability to prioritize tasks and adapt in a dynamic corporate environment.
- HS Diploma is a must.
Responsibilities
- Coordinate the Workplace Concierge team’s schedules, workflows, and daily operations to ensure all reception and front desk areas run efficiently and professionally.
- Provide hands-on support and coverage at front desks as needed.
- Deliver a welcoming and exceptional workplace experience for employees, visitors, and vendors.
- Manage workplace requests through the ticketing system and ensure service levels are met.
- Monitor, track, and support KPI and SLA performance for workplace service requests.
- Coordinate office seating assignments, workstation moves, and workplace communications.
- Support furniture, equipment, and workplace asset management.
- Assist with workplace planning, office reconfigurations, and capital improvement projects.
- Maintain workplace policies, procedures, and standard operating guidelines.
- Coordinate food and beverage programs, including weekly office supply orders and deliveries.
- Serve as the primary onsite contact for third-party vendors, including movers, furniture suppliers, temporary staffing agencies, and other service providers.
- Partner with security teams to help maintain a safe and secure workplace environment.
- Collaborate with client stakeholders and internal teams to implement workplace initiatives and continuous improvement projects.
- Support budgeting activities and small capital projects, including furniture purchases and facility change orders.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
