Receiving Team Lead Associate

Bass Pro Shops•Rocklin, CA

About The Position

Under the supervision of the Group Sales or Department Manager, the Receiving Team Lead Associate gives daily direction to associates in a store department. The role supports merchandise presentation, inventory control, pricing, sales enhancements, stocking, and customer service activities. The position helps achieve departmental sales, gross margin, inventory shrinkage, and payroll goals while supporting a pleasant and productive shopping experience. The Team Lead helps staff, train, schedule, coach, and motivate associates; contributes to interviews and performance appraisals; and works with management and Human Resources to resolve customer and associate concerns. The role carries out merchandising directives and planograms, maintains pricing and UPC integrity, supports special events, and helps ensure accurate inventory and proper displays of advertised items. It also requires ongoing product knowledge and demonstrations, along with assisting customers in making buying decisions and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The position requires regular independent judgment within company policies and procedures, including analyzing problems, assessing needs, adapting guidelines, and making recommendations that may affect policies, procedures, and practices. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Two to four years of experience in retail sales.
Ability to calculate figures and amounts such as discounts, commissions, and percentages.
Ability to read and analyze reports.
Ability to present information effectively and respond to questions from managers, associates, customers, and the general public.
Ability to conduct meetings and presentations for groups.
Proficiency with PC-based word processing, spreadsheets, database management, electronic point-of-sale, and inventory management systems.
Strong interpersonal skills and the ability to establish and maintain effective working relationships with coworkers, associates, customers, and Corporate Staff.
Ability to perform the listed physical activities, including standing or walking constantly during a shift, occasional ladder or stair use, repetitive hand and wrist motions, and moving objects up to 20 pounds constantly and occasionally up to 100 pounds or more with team lifting as needed.

Nice To Haves

Supervisory experience.

Responsibilities

Support the Group Sales Manager or Department Manager in achieving departmental sales, gross margin, inventory shrinkage, and payroll goals.
Provide daily direction to department associates and prepare task lists.
Execute merchandising directives and maintain planograms set by the Corporate Office.
Help ensure a pleasant and productive shopping experience for customers and provide a high level of customer service.
Assist with staffing, interviewing, associate selection recommendations, training coordination, performance appraisal input, and weekly work schedules.
Coach and motivate associates to promote positive customer relations and a productive, team-oriented work environment.
Resolve customer and associate concerns in coordination with the Group Sales Manager or Department Manager and Human Resources Manager.
Maintain product expertise through ongoing training and conduct product demonstrations for staff.
Assist with special events, pricing and UPC integrity, assortment decisions, inventory accuracy, and the display, signing, and pricing of advertised items.
Support supervisory responsibilities consistent with company policies and applicable laws, including planning and assigning work, evaluating performance, addressing complaints, and resolving problems.
Assist customers with buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs including CLUB Membership, VOC, and In-Store Pick-up.
Perform other duties as assigned.

Benefits

Discounts on retail merchandise, restaurants, resorts, and conservation attractions.
Medical benefits.
Dental benefits.
Vision benefits.
Health Savings Account.
Flexible Spending Account.
Voluntary benefits.
401(k) retirement savings.
Paid holidays.
Paid vacation.
Paid sick time.
Bass Pro Cares Fund.