Receivables Management Specialist
About The Position
We are looking for a Receivables Management Specialist based in O’Fallon or Toronto. This will be a hybrid role. The Impact You Will Have Primarily answer calls and emails daily from clients, brokers and other stakeholders to resolve issues and provide assistance. Directly support management with any escalations or urgent matters. Responsible for the ongoing analysis, collection, and resolution of open premium and deductible receivable balances. Activities include, but are not limited to, early stage collection activities, cancellation processes, discrepancy resolution, write-off recommendations, esheatment processes, training, relationship building, and adherence to local and global policies. Some of your specific responsibilities could include: Perform the collection activities for open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances. Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers. Assist with various collection activities, projects, and processes as assigned. Analyze open balances and recommend write-offs where appropriate and process write-offs in accordance with local and global write-off policies Assist with training and on boarding of new hires as needed Set the market standard of excellence in all touch points with both internal and external customers.
Requirements
- 3-5 years experience in Billing and Collections, Insurance Operations or Accounts Receivables
- Basic Finance Skills
- Computer literacy required; Strong knowledge of MS Office 365 (Excel, Word, PowerPoint)
- Bachelor’s degree preferred
- External applicants must be legally authorized to work in the United States or Canada without the need for current or future employment-based sponsorship. We are unable to sponsor or take over sponsorship of employment visas at this time, nor can we guarantee future sponsorship.
Nice To Haves
- Experience in applying artificial intelligence (AI) and machine learning (ML) to improve business processes and decision-making is preferred
Responsibilities
- Perform the collection activities for open receivables balances, which include both written and verbal communications and working with internal and external customers in order to resolve the open balances.
- Accurate and timely analysis of open receivables balances, oversight of discrepancy process, and discrepancy resolution when process is complex and / or involved external customers.
- Assist with various collection activities, projects, and processes as assigned.
- Analyze open balances and recommend write-offs where appropriate and process write-offs in accordance with local and global write-off policies
- Assist with training and on boarding of new hires as needed
- Set the market standard of excellence in all touch points with both internal and external customers.
Benefits
- We offer a hybrid working model, which recognizes the value of striking a balance between in-person collaboration and remote working.
- We believe in rewarding performance with a great compensation and benefits package (details vary by location), including a generous bonus scheme and pension.
- From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
- From our support for flexible working, health and wellbeing (including private healthcare and generous parental leave benefits), to helping people return from career breaks with experience that nothing else can teach. We've got your back.
- With opportunities to be engaged in shaping a future that is safe, inclusive and sustainable, we care for the tomorrows of our people, our industry and our clients.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
