Receivable Account Analyst - Loss Sensitive Billing

Travelers • San Antonio, TX

5d • $52,600 - $86,800 • Onsite

About The Position

Under direct supervision, incumbents are responsible for managing routine accounts to include those with automated billing exhibits and invoicing, some manual invoicing and manual system charges, per claim charges and cash collateral. The assigned accounts are handled from the time the deal is sold and documented through the entire cash flow process. Resolves issues/disputes or escalates to the proper level. Responsible for the setup and preparation of billing packets, maintenance of assigned accounts, and proactively developing a strategy for servicing accounts and the collection of receivables. Provides quality customer service on all assigned accounts. Reconciles accounts to maintain financial integrity.
In this job, the incumbent is being trained and developing experience in:
Review and interpretation of Loss Sensitive and Guaranteed Cost insurance legal agreements.
Account setup in billing systems including all account information, formulas, calculations and bill presentation for all Guaranteed Cost, Retrospective, Deductible and Self-insured plan types.
Achieve and consistently maintain established productivity and quality standards.
The incumbent is being trained and developed in how to:
Produce installment, paid loss, valuation and guaranteed cost audit billings within appropriate billing schedules to meet company and client needs.
Produce claim data out of loss systems for all billings which support the billing exhibits produced.
Reconcile and balance accounts assigned to the agreements made and the payments received from customers.
Apply all payments received. Research discrepancies and process return and commission checks. Complete payment reconciliations.
Collect amounts billed on assigned accounts. Analyze and assess disputes and issues related to accounts which are not paid in a timely fashion. Escalate account issues to Consultant in accordance with escalation guidelines.
Document all collection problem issues and phone calls.
Prepare clear and concise written correspondence on all disputed cases for potential use by attorney in future litigation.
Develop strategy for collection of accounts. Discuss issues with Manager/Consultant as appropriate. Identify problematic accounts and develop a strategy to address the timeliness of incoming receivables.
Ensure escrow amounts have been properly billed and collected.
Manage the waiver process on assigned accounts. Analyze and provide recommendations for the waiver/deferral process.
Work to resolve disputes with business partners to settle disagreements or answer questions related to claim, audit, RMIS and/or marketing issues. Coordinate efforts to improve the cash flow process for assigned accounts by working closely with business partners.
Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• College degree or equivalent work experience.
• Some banking, finance, accounting, billing experience.
• Exceptional communication and negotiation skills.
• Understanding of automated systems.
• Strong computer skills such as Excel, Word, databases, reporting.
• Strong customer service orientation.
• Demonstrated ability to work independently and in a team environment.
• Ability to balance timeliness and accuracy.
• Good organizational skills.
• Basic proficiency in delivering clear and concise verbal and written communication to all levels of the organization.
• Basic proficiency in sharing information and maintaining the confidentiality of our customers.
• Basic proficiency in listening and comprehending the needs of the business partners.
• Strong ability to multitask.
• Maintains a professional image.
• Basic knowledge of billing and loss reporting systems.

Responsibilities

• Manage routine accounts with automated billing exhibits and invoicing, some manual invoicing and manual system charges, per claim charges and cash collateral.
• Handle assigned accounts from sale and documentation through the entire cash flow process.
• Resolve issues/disputes or escalate to the proper level.
• Setup and prepare billing packets.
• Maintain assigned accounts.
• Proactively develop a strategy for servicing accounts and collecting receivables.
• Provide quality customer service on all assigned accounts.
• Reconcile accounts to maintain financial integrity.
• Review and interpret Loss Sensitive and Guaranteed Cost insurance legal agreements.
• Set up accounts in billing systems including all account information, formulas, calculations and bill presentation for all Guaranteed Cost, Retrospective, Deductible and Self-insured plan types.
• Achieve and consistently maintain established productivity and quality standards.
• Produce installment, paid loss, valuation and guaranteed cost audit billings within appropriate billing schedules.
• Produce claim data out of loss systems for all billings.
• Reconcile and balance accounts assigned to the agreements made and the payments received from customers.
• Apply all payments received, research discrepancies, and process return and commission checks.
• Complete payment reconciliations.
• Collect amounts billed on assigned accounts.
• Analyze and assess disputes and issues related to accounts not paid in a timely fashion.
• Escalate account issues to Consultant in accordance with escalation guidelines.
• Document all collection problem issues and phone calls.
• Prepare clear and concise written correspondence on all disputed cases.
• Develop strategy for collection of accounts.
• Identify problematic accounts and develop a strategy to address the timeliness of incoming receivables.
• Ensure escrow amounts have been properly billed and collected.
• Manage the waiver process on assigned accounts.
• Analyze and provide recommendations for the waiver/deferral process.
• Work to resolve disputes with business partners.
• Coordinate efforts to improve the cash flow process for assigned accounts.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paying it Forward Savings Program: When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account.
• Pension Plan: 100% funded by Travelers.
• Paid Time Off: Minimum of 20 days Paid Time Off annually.
• Paid Holidays: Nine paid company Holidays.
• Wellness Program: Comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
• Mental Health Program: Provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED