268-3 REDCap Application Administrator

Stafford Gray•Lansing, MI

About The Position

We are seeking an experienced REDCap Application Administrator/Application Support Specialist to provide operational and technical support for an existing REDCap environment hosted on Amazon Web Services (AWS). The selected contractor will be responsible for the administration, maintenance, troubleshooting, upgrades, user support, vendor coordination, and integration of the REDCap application to ensure a secure, reliable, and highly available platform. This position requires close collaboration with business stakeholders, internal infrastructure teams, AWS administrators, security teams, and REDCap consortium support.

Requirements

Experience supporting applications hosted on AWS
5–6 years of experience with MySQL database management
5–6 years of experience with PHP application environments and microservices development, configuration, and troubleshooting
5–6 years of experience with OIDC/SAML integration
Experience coordinating software upgrades and vendor support

Nice To Haves

Five or more years of experience supporting enterprise web applications
Experience using AWS Cloud services (EC2, S3, VPC, security groups)
Experience with REDCap API integration
Experience with Apache or Nginx web servers
Experience with SSL/TLS certificate management and HIPAA compliance
Experience implementing and troubleshooting REST APIs
Experience managing application security, authentication, and user access
Strong analytical, troubleshooting, and problem-solving skills
Excellent written and verbal communication skills
Experience supporting REDCap in a public health, healthcare, higher education, or research environment
AWS Cloud Practitioner, SysOps Administrator, or Solutions Architect certification
Experience with Active Directory, LDAP, or Single Sign-On (SSO)
Experience using an enterprise ticketing system (e.g., ServiceNow)
Experience with DevOps or similar tools
Knowledge of HIPAA, security, and data privacy best practices
Experience with Python scripting for automation
Experience with SSIS/SQL Server Agent
Experience with Twilio/SMS survey gateway integration

Responsibilities

Administer and support the REDCap application hosted in AWS
Provide day-to-day operational support, including troubleshooting application, infrastructure, and user issues, plus documentation and training
Coordinate and implement REDCap software updates, patches, and version upgrades
Serve as the primary technical contact for REDCap-related issues
Install, configure, and support REDCap External Modules
Develop, maintain, and troubleshoot REDCap API integrations with internal and external applications; automate data flows
Maintain MySQL databases, perform queries and validation
Support REDCap External Modules development and deployment using PHP on Linux/AWS environments, including Apache/Nginx
Implement and maintain OIDC integration, Active Directory/LDAP, and SSL/TLS certificates
Coordinate with AWS infrastructure teams on servers, storage, networking, SSL/TLS certificates, security groups, backups, and system monitoring
Monitor application performance and proactively identify and resolve issues
Support disaster recovery, backup validation, and system recovery activities
Maintain technical documentation, standard operating procedures, and configuration documentation
Coordinate issue resolution with vendors, developers, database administrators, security teams, and business users
Participate in change management, release management, and production support activities
Ensure compliance with security standards, data privacy requirements, HIPAA compliance, and proper audit logging
Develop automation scripts for reporting and data validation (PHP and SQL)