Application Administrator

University of Rochester•Town of Brighton, NY

1d•$61,000 - $85,400•Remote

About The Position

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. The Application Administrator I is a cross-functional team member where teamwork, collaboration, challenges, and continuous learning are the norm. The position's primary responsibilities include supporting the Medical Staff Office department at UR and Affiliates, focusing on managing and maintaining provider credentialing and payor enrollment applications. This role involves assisting in the day-to-day operations of these critical application systems to ensure they effectively support the department’s processes and procedures. This role also includes maintaining the department’s website, content management system, and procedure manuals.

Requirements

High School diploma and 1 year of related experience working with application support or data management required, preferably in a healthcare or managed care setting.
Excellent verbal and written communications skills required
Ability to work both independently and as part of a team required
Ability to participate in on-call rotations required
Strong analytical and problem-solving skills.
Good communication and interpersonal skills.
Basic proficiency in data analysis and report generation tools.
Working on a computer for extended periods.
Sitting for long periods.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field preferred
Or equivalent combination of education and experience
Experience in higher education or healthcare field preferred
Experience with interface, networking, design, and relational database technologies preferred
Experience supporting Cloud and on premises applications preferred
Experience with multi-tier applications employing application and web servers preferred
Experience with project management from planning through implementation preferred
Ability to learn new technologies quickly and help team members embrace technology change preferred
Proven track record executing multiple work streams and producing consistent results preferred
Strong understanding of system/application administration activities preferred
Oracle, MySQL, MS SQL or related database experience preferred
Solid understanding of Web Server, App Server and Database interactivities preferred
Solid understanding of application infrastructure and architecture preferred
Familiarity with credentialing and payor enrollment software applications preferred.
Basic understanding of regulatory requirements related to credentialing and provider data management preferred.

Responsibilities

Assist in the administration and maintenance of provider credentialing and payor enrollment software applications.
Provide basic troubleshooting and resolve common technical issues related to application functionality.
Ensure applications are up-to-date with the latest updates and patches.
Participate in an on-call rotation to provide support for urgent technical issues outside regular business hours.
Collaborate with software vendors to resolve technical issues that cannot be resolved internally.
Assist in conducting audits of the credentialing database to ensure accurate input and modification of provider data.
Maintain knowledge of state and federal statutory requirements related to credentialing and provider data management.
Support data quality assurance processes and implement corrective measures as needed.
Assist in preparing operational reports to support business decisions and strategic planning.
Help develop monthly management reports illustrating status, backlog, and trends.
Support data analysis efforts to improve application performance and data accuracy.
Help identify and resolve basic technical, operational, and organizational problems.
Assist in the implementation of solutions for existing issues.
Support projects related to application enhancements and system implementations.
Develop and maintain documentation of operating processes within the software system.
Assist in supporting certification and accreditation processes with the National Committee for Quality Assurance (NCQA) and other regulatory bodies.
Ensure credentialing activities comply with regulatory and accreditation requirements.
Help prepare materials necessary for compliance with external audits.
Work with software vendors to resolve technical issues that cannot be resolved internally.
Assist in coordinating and communicating with vendors to ensure timely and effective issue resolution.
Track and document vendor interactions and resolutions to ensure consistent and efficient follow-up.
Assist in developing and maintaining the department’s intranet, internet, and SharePoint sites.
Ensure workflow procedures within the software comply with regulatory standards.
Manage updates and maintenance of procedure manuals for credentialing and payer enrollment functions.
Develop and maintain documentation of standard operating procedures and reference tools.
Provide training and technical support to staff on software applications.
Assist in creating customized software solutions and updating databases for tracking purposes.
Support disaster credentialing policies and procedures maintenance.