Rebuild Coordinator

Cowin Equipment Company•Birmingham, AL

3d•Onsite

About The Position

The Rebuild Coordinator is responsible for all administrative functions for the Rebuild Center, reporting to the Service Manager. This role involves ensuring work-orders are set up correctly in the ERP system, obtaining necessary approvals, and monitoring job progress from initiation to completion. The coordinator will maintain communication with customers regarding repair status, assist with service office calls, and audit completed jobs to ensure accuracy in labor, parts, and notes align with quotes and final invoices. Additionally, this position supports customer updates and presentations for work performed, manages job timelines, and assists the Service Manager in keeping jobs on track, within estimates, and meeting timeline expectations. Post-work follow-up presentations to customers are also a key responsibility. The role requires maintaining an organized office, proper records, and submitting required reports.

Requirements

Personable
Problem solver
Able to adapt to all of the forces around them – customers, suppliers, department managers, co-workers, and manufacturers personnel.
Strong organizational skills
Good communication skills
Excellent customer relations skills
Good computer / systems knowledge
Good working knowledge of equipment operations and mechanical functions
Good understanding of financial reporting principles
Solid understanding of pricing principles and discounting effects
Ability to generate reports in a timely manner

Responsibilities

Responsible for all administrative functions for the Rebuild Center.
Responsible for seeing that all work-orders are set up correctly in the ERP.
In coordination with the Svc Mgr, ensure all proper approvals are given for work performed.
Responsible for monitoring work-orders in conjunction with the Svc Mgr, changing and coordinating updates and timelines until completion of jobs.
Ensuring customers are updated accordingly throughout the process of the repair.
Assist the Svc Mgr reference service office phones and taking incoming calls.
Make sure all jobs are properly audited and that the labor, parts and notes fall within the scope of the job quoted and that the final invoice properly reflects the completion of the job.
Assist with the updates and media presentation to customers for work to be done.
Coordinate and manage the timeline of jobs in progress and assist the Svc Mgr in the flow of jobs in and out of the shop.
Assist the Svc Mgr in making sure jobs stay on track, are within estimates and timeline flow of jobs expectations.
Coordinate and manage with the Svc Mgr post work follow-up presentation to customers of rebuild completions.
Maintains a neat and orderly office – should be strongly organized.
Maintains proper records, submits required reports, and other administrative details as required by management.
Performs any other duties as assigned by the Service Mgr, Service Operations / Warranty Mgr, General Mgr – Product Support or VP of Product Support / Operations.