Realty Connection Specialist

Veterans United•Columbia, MO

23h

About The Position

As a Realty Connection Specialist, you’ll support homebuyers at a pivotal moment in their home shopping journey. The main focus is connecting pre-qualified buyers with trusted Real Estate Agents in the Veterans United Realty (VUR) Network. You’ll be one of the first friendly voices they hear, answering general questions about the home buying process and helping ensure they’re matched with the right agent. You won’t discuss loan terms, but your guidance and care help set the tone for a smooth, confident experience from the very start. The role also involves assigning pairing files to an Agent Development Coach for review and follow-up, keeping detailed and accurate records, and supporting the team and its culture as needed, excluding licensed tasks.

Requirements

At least one year of customer service experience or similar transferable experience.
Clear and confident verbal and written communication skills.
Strong customer service skills.
Ability to work in a fast-paced, results-driven environment and stay busy.
Ability to thrive in a collaborative, team-first setting.
Already licensed as a Real Estate Salesperson or willing to become licensed upon employment.
Consistent attendance and reliability.

Responsibilities

Partner pre-qualified homebuyers with Real Estate Agents within the VUR Network.
Serve as a first point of contact for buyers over the phone and answer general questions about the home buying process.
Connect buyers with the right Real Estate Agent while following company and industry guidelines that prohibit discussing loan terms.
Assign pairing files to an Agent Development Coach for review and follow-up to support excellent service.
Keep detailed, accurate records to support a smooth handoff and next steps.
Support the team and strengthen its culture as needed, excluding licensed tasks.

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