Real Time Information Center Supervisor

City of Elk Grove•Elk Grove, CA

8d•Onsite

About The Position

The City of Elk Grove is seeking an experienced public safety professional to serve as a REAL TIME INFORMATION CENTER SUPERVISOR. This role is ideal for someone who thrives in a fast-paced, technology-driven environment where operational awareness and effective decision-making are critical. The ideal candidate will have a strong background in law enforcement support, emergency management, intelligence analysis, or related public safety operations, with the ability to lead and develop high-performing teams. Key attributes include being highly organized, capable of managing multiple priorities while maintaining accuracy, confidentiality, and professionalism under pressure. Excellent written and verbal communication skills are essential for collaborating with internal departments, external agencies, and community stakeholders. This is a collaborative, service-oriented leadership position committed to supporting public safety operations, developing staff, strengthening partnerships, and contributing to the success of the Real Time Information Center.

Requirements

Bachelor’s degree
Three (3) years of increasingly responsible experience performing professional level staff support in a law enforcement setting, with duties related to incident command, critical incident response, intelligence analysis, or emergency management.
Knowledge of principles and practices of employee supervision, including work planning, assignment, review and evaluation, discipline, and the training of staff in work procedures.
Knowledge of principles and practices of leadership.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of basic principles and practices of budget administration and monitoring.
Knowledge of operational characteristics, services, and activities of a real time information center.
Knowledge of standard radio broadcasting procedures and rules; radio codes currently used by the Elk Grove Police Department.
Knowledge of functions of the Police Department and other City departments.
Knowledge of geographic features and locations within the area served.
Knowledge of applicable federal, state, and local laws, rules, regulations, and procedures relevant to assigned areas of responsibility.
Knowledge of City and mandated safety rules, regulations, and protocols.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors and City staff.
Knowledge of diversity, equity, inclusion, and belonging concepts and principles, including their significance in organizational dynamics and the functioning of the City and their impact on fostering innovation and collaboration.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of current equipment and community tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Understanding of Incident Command Systems (ICS), Standardized Emergency Management System (SEMS) National Incident Management Systems (NIMS) models.
Ability to assist in developing and implementing goals, objectives, practices, policies, procedures, and work standards.
Ability to select and supervise staff; assign and review work; provide training and development opportunities; ensure work is performed effectively; and evaluate performance objectively and positively.
Ability to interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, and regulations.
Ability to perform the most complex and technical work associated with the Real Time Information Center.
Ability to participate in the preparation and administration of assigned budgets.
Ability to read, understand, and review documents for accuracy and relevant information.
Ability to respond to complaints or inquiries from members of the public, staff, and outside organizations.
Ability to prepare clear, effective, and accurate reports, correspondence, and other written materials.
Ability to independently organize work, set priorities, meet critical deadlines, and follow-up on assignments.
Ability to effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Ability to engage with a diverse public and workforce, facilitating inclusive service delivery, and implementing equitable city policies.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Must complete FEMA Emergency Management Institute course ICS 100 – Introduction to the Incident Command System within (1) year of employment.

Nice To Haves

Experienced public safety professional
Thrives in a fast-paced, technology-driven environment
Strong background in law enforcement support, emergency management, intelligence analysis, or related public safety operations
Ability to lead and develop high-performing teams
Highly organized
Capable of managing multiple priorities while maintaining accuracy, confidentiality, and professionalism under pressure
Excellent written and verbal communication skills
Can effectively collaborate with internal departments, external agencies, and community stakeholders
Collaborative, service-oriented leader
Committed to supporting public safety operations, developing staff, strengthening partnerships, and contributing to the continued success of the Real Time Information Center.

Responsibilities

Plans, schedules, assigns, reviews, and supervises the work of staff responsible for the daily services and activities of the Police Department's Real Time Information Center.
Plans and coordinates with public safety agencies, City departments, and other entities to promote effective operations.
Trains and directs staff in the monitoring, operating, and interpreting of multiple interactive technological systems regarding emergency and criminal calls for service.
Plans, organizes, assigns, supervises, and reviews the work of staff performing a variety of activities in the Police Department’s Real Time Information Center.
Trains staff in work procedures; evaluates employee performance, counsels employees, and effectively recommends initial discipline action; assists in selection and promotion.
Participates in the development of goals, objectives, policies, and procedures for assigned services and programs; recommends and implements policies and procedures including standard operating procedures for assigned operations.
Monitors activities of the work unit; identifies opportunities for improving service delivery and procedures; provides recommendations concerning process changes; reviews with appropriate management staff; implements improvements.
Coordinates services, operations, and external requests with internal divisions and outside agencies, including those involving cameras and digital evidence; addresses complex and sensitive issues related to Real Time Information Center activities.
Participates in annual budget preparation; identifies resource needs; prepares detailed cost estimates with appropriate justifications; monitors expenditures.
Provides staff assistance to management; prepares and presents staff reports, memoranda, and other written materials; oversees and participates in the development and maintenance of reports, records, databases, and files; and ensures proper documentation of operations, programs, and activities.
Answers questions and provides information to the public; investigates and responds to complaints and inquiries from members of the public, other departments, and agencies; recommends corrective actions to resolve issues.
Monitors an integrated systems platform that combines 911 calls for service from the 911 Dispatch Center in designated priorities; monitors traffic management and facility infrastructure security cameras to provide situational awareness to responding resources during in-progress incidents.
Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed; tracks evolving situations; assists in identification of possible suspects and suspect vehicles; locates fleeing suspects; calls for additional resources when on-scene personnel are unable to do so.
Pilots Unmanned Aerial Systems, sourcing real-time video footage and gathering intelligence information from databases; communicates with Police Officers, often during high-stress situations.
Operates radios and computer terminals to receive and transmit information.
Sets up and operates command posts, providing video monitoring of activities during special events, protests, and large gatherings; proactively monitors the camera systems for public safety situations that are equal in priority to designated calls for service and communicating such situations upon observation.
Responds to requests for video evidence during and after critical incidents as well as post-incident investigations and public information requests and maintains and operates mobile camera assets and other equipment as needed.
Develops job specific operations, directives and technical manuals as needed for the program.
Ensures all systems, including cameras, are used for law enforcement or public safety purposes consistent with department policy.
Researches and maintains current knowledge of legal opinions, rulings, and industry best practices; interprets and applies applicable laws, regulations, codes, and provisions for staff and the public to ensure protection of individual and organizational rights.
Participates in emergency management planning, preparation, training, and response.
Attends and participates in professional group meetings; maintains awareness of new trends and developments in the area of real time crime information; incorporates new developments as appropriate into programs.
Ensures staff observe and comply with all City and mandated safety rules, regulations, and protocols.
Performs related duties as required.