Real Time Crime Center Operator

City of Apache Junction•Apache Junction, AZ

4d•Onsite

About The Position

Positions assigned to this class assist with the daily operation of the Real Time Crime Center by performing technology-based investigative work. Responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies.

Requirements

High School Diploma or GED
Two (2) years paid full-time experience in a law enforcement environment such as a police department, public safety telecommunications center, Real Time Crime Center, or other related public safety setting.
Ability to operate multiple computer systems, databases, and technology platforms simultaneously.
Ability to analyze and interpret information quickly and accurately in real-time situations.
Ability to communicate clearly and concisely, both verbally and in writing, with police personnel and other public safety partners.
Ability to manage multiple tasks and priorities in a fast-paced, high-stress environment.
Ability to prepare reports, documentation, and summaries related to RTCC activities and incidents.
Ability to maintain accuracy and attention to detail when entering or retrieving information from law enforcement systems.
Must obtain Arizona Department of Public Safety Terminal Operator certification Level A within six (6) months of appointment.
Possess a valid driver’s license to operate a vehicle in Arizona or meet the transportation needs of the position.

Nice To Haves

Knowledge of City, State, Federal, and Department procedures, policies and guidelines; City Code; Chain of command protocol; Arizona Revised Statutes, and the Arizona Victims’ Bill of Rights.
Knowledge of principles and practices of law enforcement operations and public safety communications.
Knowledge of Real Time Crime Center technologies, including video surveillance systems, automated license plate readers (ALPR), mapping tools, and other intelligence platforms.
Knowledge of Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and other law enforcement databases.
Knowledge of Criminal Justice Information System (CJIS) security policies and requirements.
Knowledge of basic investigative and intelligence-gathering techniques used to support police operations.
Knowledge of geographic features, major roadways, and locations within the city and surrounding areas.
Knowledge of Department policies, procedures, and applicable federal, state, and local laws related to law enforcement data access and confidentiality.

Responsibilities

Monitor and operate Real Time Crime Center (RTCC) technology systems, including public safety cameras, automated license plate readers (ALPR), computer-aided dispatch (CAD), and other law enforcement databases to support active incidents and investigations.
Provide real-time information and intelligence to police officers and command staff during active calls for service, critical incidents, and emergency situations.
Research and analyze information from multiple law enforcement systems to assist officers in identifying suspects, vehicles, and relevant incident details.
Utilize video surveillance systems and mapping technologies to track suspect activity, locate vehicles or individuals, and relay actionable information to field personnel.
Conduct database queries in accordance with criminal justice information system (CJIS) policies and department procedures.
Monitor multiple information sources simultaneously and rapidly evaluate incoming data to support officer safety and situational awareness.
Document activities, intelligence findings, and relevant information in department systems to support investigations and case follow-up; Prepare reports, summaries, and alerts related to RTCC activities, crime trends, or emerging incidents.
Coordinate with dispatch, patrol officers, detectives, and other law enforcement personnel to provide timely and accurate information during incidents.
Maintain strict confidentiality and security of sensitive law enforcement information.
Assist with locating stolen vehicles, wanted persons, missing persons, and other investigative leads using available technologies and intelligence tools.
Support special events, critical incidents, and large-scale operations through enhanced monitoring and intelligence gathering.
Perform other duties as assigned in support of police operations and public safety initiatives.
Support the City’s policies, goals and objectives and work with management and other staff to ethically achieve such goals and objectives; ensure compliance with safety procedures.