Real Time Crime Center Manager

City of Johnson City•Johnson City, TN

2d•Onsite

About The Position

The City of Johnson City, Tennessee is accepting online applications for a Real Time Crime Center Manager with the Police Department. The employee performs advanced professional and managerial work in the planning, coordination, supervision, and operation of the Real Time Crime Center (RTCC); provides real-time intelligence and technological support to sworn personnel; does related work necessary to efficient operation of the Police Department. The work in this class involves highly responsible technical, analytical, and supervisory duties related to the management of law enforcement intelligence systems and real-time crime technologies. Work requires independent judgement, strategic planning, and technical expertise. The employee exercises considerable discretion in policy interpretation, system implementation, and operational decisions. Supervision is exercised over assigned personnel. Work is reviewed through conferences, performance outcome, and analysis of crime reduction effectiveness.

Requirements

Thorough knowledge of modern law enforcement operations
Thorough knowledge of crime analysis principles and intelligence processes
Strong understanding of public safety technology systems
Ability to manage multiple complex systems simultaneously
Ability to analyze data and produce operational intelligence
Ability to supervise and evaluate staff performance
Ability to communicate effectively both orally and in writing
Ability to establish and maintain effective working relationships with law enforcement personnel, city officials, and external partners
Ability to exercise sound judgement in high-pressure situations
Ability to maintain strict confidentiality and ethical standards
Completion of high school diploma or equivalent
Minimum (5) years' experience in law enforcement operations, intelligence analysis, or public safety technology

Nice To Haves

Bachelor's degree preferred in the area of Criminal Justice, Information Systems, Public Administration, Intelligence Studies, or related field
Supervisory experience preferred

Responsibilities

Directs and manages daily operations of the Real Time Crime Center
Supervises civilian analysts and/or sworn personnel assigned to the RTCC
Develops policies, procedures, and operational guidelines for RTCC
Provides real-time intelligence support to patrol officers, detectives, and command staff
Monitor calls for service via Computer Aided Dispatch (CAD) systems and public safety radio transmissions
View and analyze all available video assets for criminal activity
Monitors and manages public safety technology systems including but not limited to: Automated License Plate Readers (ALPR) Public Safety camera systems (PTZ and fixed) Video management platforms Crime analytics software CAD and RMS integrations Gunshot detection devices Public Safety Radio Transmissions
Conducts crime analysis and produces intelligence reports
Oversee scheduling, employee performance, and training or RTCC personnel
Coordinates RTCC operations during major incidents, critical events, and special operations
Supports data-driven policing initiatives
Ensures proper evidence handling, documentation, and digital retention of evidence in compliance with legal protocols and department policy
Acts as departmental liaison with technology vendors, IT, legal counsel, and external agencies
Ensures compliance with privacy laws, public records statutes, and departmental policy
Manages system audits, data validation, and quality control
Develops training programs for RTCC staff and sworn users
Prepares budget recommendations and technology upgrade plans
Tracks system performance metrics and effectiveness
Responds to after-hours incidents as required
Maintains confidentiality of sensitive law enforcement information
Performs related work as required
Work closely with ETSU staff to coordinate internship program for staffing