Real Estate Transformation Project Manager

ISS•New York, NY

3d•Onsite

About The Position

As the Real Estate Transformation Project Manager for Masterplans, you will play a pivotal role in the successful planning, coordination, and execution of ISS projects that are aligned with the customer's Masterplans for key locations. You will collaborate closely with both internal and external stakeholders to ensure that project milestones are achieved, risks are effectively managed, and delivery aligns with strategic objectives. Your expertise in Facilities Management and project delivery will be instrumental in coordinating activities throughout the design, operational readiness, and implementation phases. This role encompasses the management of interdependencies, facilitation of stakeholder engagement, and the provision of consistent reporting and communication throughout the program lifecycle.

Requirements

Proven expertise in managing operational teams
Extensive experience in leading transformation initiatives
Proficient in developing and implementing strategic plans to drive growth
Exceptional communication and presentation capabilities
Strong attention to detail and a high level of accuracy
Advanced financial acumen
Demonstrated proficiency in budget management
Excellent relationship management skills with both internal and external stakeholders.
Significant experience in stakeholder relationship management, including client interactions
Skilled in constructing and delivering reports to senior management and client stakeholders
Competent in risk management
Background in the facilities management and workplace industry
Must be able to lift a minimum of 25lbs
Come to work properly dressed as a professional
Employee must be able to work under pressure and time deadlines during peak periods
Expected to be available to customers during peak periods
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

Nice To Haves

Deliver beyond what seems possible- Creativity & Innovation, Challenge Constructively
Choose to do the right thing- Taking Accountability, Problem Solving & Decision Making, Stakeholder Management
Bring the best of ISS to every opportunity- Knowledge Sharing, Grow Yourself
Be Humble, curious and open-minded- Feedback sharing & receiving, Developing a curiosity & Growth Mindset, Seeking Constant Improvement
Create clarity of direction- Setting clear goals & cascading, Prioritization, Change Management
Inspire focused pursuit of our vision- Vision Communication, Perseverance – how to keep focus
Earn trust through authentic leadership- Authentic & Inclusive Leadership, Trust Building
Nurture diverse talent and create powerful teams- Effective Teams, Effective Communication
Build community through positivity and belonging- Creating a place of belonging, Positive Thinking

Responsibilities

Provide support to the Program Director in the development and maintenance of Masterplan programmers that align with the client’s vision, timelines, and budgetary constraints
Collaborate with ISS operational teams to formulate business cases for the implementation of innovative and continuous improvement initiatives throughout the project lifecycle
Coordinate ISS contributions across multiple projects to ensure conformity with global standards and adherence to local requirements
Oversee day-to-day program activities, including scheduling, tracking milestones, and reporting progress on a weekly, monthly, and yearly basis
Identify and escalate potential risks, issues, and dependencies, while proposing effective mitigation strategies
Engage in collaboration with internal teams (including Capital Projects, Operations, and Subject Matter Experts) and external partners (such as architects, suppliers, and project managers)
Ensure operational readiness for physical relocations, as well as the resolution of any snagging and defects
Contribute to the review of floor plans and ensure compliance with building flows and regulatory standards
Uphold high standards of delivery and operational excellence throughout all processes
Manage the associated project budgets effectively
Ensure ownership of key stakeholder engagement and communication strategies
Oversee the management of additional resources required for change programmers, including Change Project Managers
Conduct case studies and reviews of lessons learned
Collaborate with Barclays to implement the Workplace Experience Strategy across the corporate estate