Real Estate Processor - Middletown, NY

Heritage Financial Credit Union•Middletown, NY

About The Position

The Real Estate Processor processes home equity and mortgage applications from submission through clear to close across a shared pipeline. The role is responsible for accurate, compliant, and timely file processing, including reviewing and clearing tier-one underwriting conditions within established guidelines. The processor supports Mortgage Loan Originators and Financial Partners by maintaining accurate loan data, reviewing documents, preparing disclosures, ordering third-party items, and coordinating with internal partners and vendors to obtain outstanding documentation. The role also maintains complete loan files, supports pipeline workflow and service-level monitoring, and collaborates with other Lending teams on closing, funding, audits, research, and related tasks. The position requires compliance with applicable regulations and credit union policies, including relevant Bank Secrecy Act requirements.

Requirements

  • Some college preferred, plus two to three years of home equity and/or mortgage processing experience, or a comparable combination of education and experience.
  • Thorough understanding of RESPA and TILA guidelines, real estate lending requirements, and mortgage documentation.
  • Working knowledge of conventional mortgage underwriting guidelines and Fannie Mae pricing and processing guidelines.
  • Develop and maintain working knowledge of Bank Secrecy Act requirements relevant to the position and cooperate with the designated BSA Officer.
  • Experience using PC-based software, including Microsoft Word, Excel, and Outlook.
  • Experience processing home equity and mortgage loans and reviewing loan documentation.
  • Strong attention to detail.
  • Ability to prioritize competing tasks and deadlines.
  • Professional demeanor and a team-oriented approach.
  • Excellent verbal and written communication skills.
  • Ability to communicate recommendations and workflow issues to Management clearly and concisely.

Nice To Haves

  • Some college education.
  • Fannie Mae processing experience.

Responsibilities

  • Support Mortgage Loan Originators and Financial Partners by maintaining accurate loan data in the loan origination system and reviewing submitted information and documentation for completeness, accuracy, and compliance.
  • Prepare and deliver required disclosures for home equity and mortgage applications within applicable TRID timeframes.
  • Review application data and supporting documents before submitting files for initial underwriting review.
  • Order and obtain required third-party items, including appraisals, title work, flood certifications, tax transcripts, mortgage insurance, and Property Access Card information when tax bills are not provided.
  • Coordinate with Mortgage Loan Originators, Financial Partners, underwriters, and third parties to obtain outstanding documentation and conditions in accordance with established service-level agreements.
  • Review, obtain, and submit underwriting conditions, and clear tier-one conditions within established guidelines to support clear-to-close readiness.
  • Interpret credit reports, appraisals, title documentation, and Desktop Underwriter findings as needed to support file processing.
  • Maintain complete digital and hard-copy loan files by scanning, indexing, and verifying documents in the imaging system.
  • Support balanced workflow across the shared home equity and mortgage pipeline by assisting with file assignment and workload coordination as directed.
  • Monitor and report on pipeline and vendor service-level performance as assigned and communicate delays or workflow issues to Management.
  • Comply with applicable federal and state regulations and credit union policies and procedures, including relevant Bank Secrecy Act requirements.
  • Assist in training new employees and recommend improvements to workflow, efficiency, accuracy, and quality.
  • Collaborate with other Lending teams regarding mortgage and home equity closing and funding, audit requests, research, and additional tasks.
  • Meet Core Competency requirements and perform other duties as assigned.

Benefits

  • Paid time off and paid federal holidays
  • Medical, dental, vision, and life insurance
  • Employee Assistance Program
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
  • Supplemental benefits, including critical illness care, identity theft protection, pet insurance, and legal services
  • BenefitsPlus+ perks program
  • CareNet benefits concierge service
  • 401(k) with 5% employer match
  • Educational assistance
  • Paid time to volunteer
  • HFCU logo-wear
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