Real Estate Loan Servicing Specialist II (Oregon City)

Rivermark Community Credit Union•Oregon City, OR

22h•Onsite

About The Position

Grow with Purpose at Rivermark Rivermark Community Credit Union is a local, not-for-profit financial cooperative serving communities across Oregon and Washington. As a member-owned organization, we help people build stronger financial futures through better rates, lower fees, and personalized financial solutions. Our purpose is simple: we transform lives and communities together. That same commitment extends to our employees. We've built a culture where people feel valued, supported, and empowered to grow. We celebrate diverse experiences and perspectives and strive to create an environment where everyone feels a genuine sense of belonging and can show up as their authentic self. Build your career where you belong and help strengthen the communities you call home. At Rivermark, you'll grow with purpose, support your neighbors, and be part of something bigger. Position Overview: As a Real Estate Loan Servicing Specialist II, you'll provide comprehensive servicing support across our real estate loan portfolio, including first and second lien mortgages, home equity loans, mobile home loans, and subordination requests. You'll handle everything from payment history audits and corrections to lien releases, fixed conversions, and quality control resolution, all with a high level of accuracy and attention to detail. Beyond day-to-day servicing, this role is a trusted resource for the team. You'll help resolve complex errors, answer advanced loan servicing questions, and mentor newer staff. If you have a strong background in real estate lending, enjoy problem-solving, and take pride in getting the details right, we'd love to meet you.

Requirements

High school diploma or GED required
A minimum of three years of experience in a real estate lending role at a financial institution
A minimum of one year of real estate loan servicing experience
Thorough knowledge of how mortgage loan products function, including interest accrual, fee assessment, payment application, and the differences between loan types
Ability to interpret and apply operational and lending policies, and an understanding of federal and state laws and regulations applicable to lending and basic deposit accounts
Thorough understanding of mortgage loan products, interest rate calculations, and loan documentation for all mortgage loan types
Ability to evaluate reports and documents for quality and anomalies, analyze work processes, and recommend improvements and automation
Strong written and verbal communication, organization, and prioritization skills, with proficiency in Microsoft Office and the ability to learn new systems quickly

Responsibilities

Handle a wide range of loan servicing requests with precision, from payment reversals and reallocations to electronic transfers and fee adjustments
Keep loan records accurate by verifying documents, filing them in the imaging system, and maintaining up-to-date information in our CRM
Spot and fix errors before they become problems, researching root causes and resolving issues for members and staff alike
Dig into member concerns around payments, billing, fees, address changes, and loan terms, and see them through to resolution
Manage the full closeout of paid-off loans, making sure lien releases, record retention, and third-party service cancellations happen on time
Double-check loan data, forms, and calculations, and pitch in on mobile home lending work like escrow reporting, lien releases, and payoffs
Carry out fixed conversions and subordinations according to sound accounting practices
Clean up quality control findings and team up with management to reduce errors going forward
Keep departmental procedures current, clear, and compliant across every servicing function
Cross-train with the Consumer Loan Servicing team to strengthen coverage and keep work flowing smoothly