Real Estate Closing Coordinator (Escrow Officer)

Northwest Title•Lancaster, OH

About The Position

Northwest is seeking a Real Estate Closing Coordinator, also known as an Escrow Officer or Transaction Manager, to join their team. This role is the primary point of contact for clients, ensuring an excellent client experience. The Escrow Officer will coordinate communication with realtors, lenders, attorneys, buyers, and sellers to prepare for closings. Key responsibilities include resolving title insurance commitment items, clearing title defects, and obtaining necessary documentation. The role also involves preparing the Closing Disclosure and/or Settlement Statement in compliance with all relevant regulations and instructions, performing closing and settlement functions according to company standards, and building business relationships with realtors and lenders. A Transaction Manager manages a title order from start to finish, ensuring accurate and timely closings while providing exceptional service. This position does not involve supervisory duties.

Requirements

At least one year of experience working in the Real Estate Title industry or Real Estate Law.
A minimum of one year experience in a similar role in a real estate title company
Proven organization and communication skills
Experience coordinating communication across multiple channels and people
Ability to multi-task and work quickly but accurately
Quality communication skills via email, phone, video, and in-person, including proper grammar and spelling

Responsibilities

Acts as the first and primary point of contact with our clients, responsible for ensuring an excellent client experience.
Coordinates communication with realtors, lenders, attorneys, buyers, sellers, members, etc., to prepare for closing.
Ensures that all items on a title insurance commitment are resolved before closing: clears title defects and obtains documentary proof to resolve a defect or obtain signatures on documents needed to insure marketable title.
Prepares the Closing Disclosure and/or Settlement Statement, compliant with the purchase contract, lender closing instructions, and federal/state requirements.
Perform closing and settlement functions per company standards.
Create or maintain business relationships with realtors and lenders for the continued success of our business.
Manages a “file” (title order), from beginning to end.
Accurately closing and disbursing files under a deadline while providing excellent, professional service to our clients.
Understand all parts of the real estate transaction and are on the front lines of communication with our clients.
Working with other departments to get the file closed; however, they are ultimately responsible for the overall successful outcome.