Real Estate and Facilities Management – EAM Senior Manager

Accenture•Chicago, IL

1d•Hybrid

About The Position

This role sits within Accenture's Supply Chain & Engineering organization, specifically within the Maintenance & Reliability practice (formerly Intelligent Asset Management). This practice focuses on helping asset-intensive industries leverage operational data, AI, and digital technologies to improve asset performance, reduce downtime, and enhance long-term operational efficiency. The Senior Manager will collaborate with senior leadership to plan, analyze, design, and implement ServiceNow and IBM Maximo Enterprise Asset Management projects. The role requires expertise in Maintenance and Reliability business processes within Real Estate and Facilities Management, focusing on driving financial and operational results for clients. Key responsibilities include assessing stakeholder impacts, organizational readiness, and collaborating with various teams for successful adoption. The role also involves business development, working with sales and leadership on existing and new accounts, and developing industry-specific points of view on EAM/PM implementations and business transformation. Experience in industrial/plant settings is expected.

Requirements

Minimum of 8+ years of Intelligent Asset Management experience focused on real estate and facilities processes for large global clients.
Multiple end-to-end life cycle implementation experience with IBM Maximo or ServiceNow for large corporate as Work stream lead or Project Lead.
Business process knowledge and configuration in IBM Maximo or ServiceNow for majority of the facilities maintenance related processes.
Deep understanding of integration across finance, logistics, procurement and manufacturing.
Knowledge of leading practices, and prior consulting experience relevant to manufacturing industry specific Integrated ERP and technology functions.
Bachelor's degree or equivalent (minimum 5+ years' work experience). If Associate’s Degree, must have equivalent minimum 8+ year work experience.

Nice To Haves

Experience in Preventive Maintenance, Predictive Maintenance, Maintenance Management, and uses cases in Artificial Intelligence platforms.
Experience with one or more of the following IBM Products/ ServiceNow/ MRI Manhattan: Asset Performance Management, Service and Asset management, Lease Management, Portfolio Management, Space Assets Management, Field Service Management, Operational Work management, Environment, Health, and Safety (EHS).

Responsibilities

Lead large projects and play a project/program manager role in the analyze, design, and implementation phases.
Translate the strategic direction and business objectives established by clients into holistic business and technology transformation.
Conduct workshops with customers for defining/mapping process, systems, and organization.
Coach and guide project team members on key asset management fundamentals (maintenance plans, asset data definition and governance, work management, work closure).
Support project managers on daily implementation activities and provide appropriate levels of support to team and client team members.
Work with Project Manager or other work stream leaders in developing responses to client inquiries, creating solutions and estimating work efforts for new opportunities.