Readiness Services Consultant (Remote)
About The Position
As a Readiness Services Consultant on CrowdStrike's Retainer Management team, you will be a strategic partner to customers, helping them maximize their investment in CrowdStrike Services and achieve their security objectives. The role combines relationship management, technical advisory, and program optimization to support customer success and satisfaction. You will manage strategic Services retainer customer relationships, promote preparedness through education and planning, and coordinate with Sales and Delivery teams to align customer needs with service capabilities. The role also supports account growth, customer success planning, and the ongoing enhancement of program practices.
Requirements
- Experience in cybersecurity services, including incident response management, customer success, and/or advisory consulting.
- Proven track record of managing senior-level relationships in technical environments.
- Strong project coordination capabilities with an emphasis on customer service.
- Excellent written and verbal communication skills.
- Ability to excel in a fast-paced environment, manage workload, balance competing priorities, and maintain attention to detail.
- Competency in managing multiple customer relationships simultaneously.
- Understanding of cybersecurity concepts and incident response considerations.
- Proven experience using AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency, and drive business outcomes.
Nice To Haves
- Strong business acumen and problem-solving skills.
- Track record of implementing program improvements.
- Knowledge of security frameworks and compliance requirements.
- Previous experience in incident response or security consulting.
- Experience with service delivery optimization and process improvement.
Responsibilities
- Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement.
- Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment.
- Coordinate with Sales and Delivery teams to align customer needs with service capabilities.
- Execute timely account reviews, follow-up documentation, and service scoping.
- Develop and maintain customer success plans with clear next steps.
- Contribute to program enhancement initiatives and best-practices development.
- Support team pipeline growth through strategic account expansion.
Benefits
- Market-leading compensation and equity awards.
- Comprehensive physical and mental wellness programs.
- Competitive vacation and holidays.
- Paid parental and adoption leaves.
- Professional development opportunities for all employees.
- Employee Networks, geographic neighborhood groups, and volunteer opportunities.
- Vibrant office culture with world-class amenities.
- Bonuses and equity grants.
- Health insurance.
- 401(k).
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
