Branch Transformation Readiness Consultant

Wells Fargo • Irving, TX

4d • $139,000 - $217,000 • Onsite

About The Position

Wells Fargo is seeking a Branch Transformation Lead to support Market Growth & Transformation by scaling and executing initiatives that transform the branch network, strengthen field performance, and improve customer and employee experiences. The role connects enterprise strategy with branch and field execution by integrating physical branch investments, sales and service priorities, customer insights, digital adoption, and performance data into a cohesive transformation approach.

The position emphasizes branch relocations and renovations across the Mountain Division. It plans and executes readiness activities to support evolving branch technology, formats, and operating models, helping newly relocated or renovated branches succeed. The role calls for strong field, branch, and sales experience and the ability to translate enterprise priorities into practical strategies that drive growth, efficiency, and customer experience.

The position is based at 2700 S Price Rd, Chandler, Arizona; other locations in the Mountain Region may be considered. Travel of up to 75% is required. Visa sponsorship is not offered. The stated base pay range is $139,000 to $217,000, and employees may also be eligible for incentive opportunities. Wells Fargo describes a comprehensive benefits package for eligible employees.

Requirements

• At least 7 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through work experience, training, military experience, education, or a combination.
• Leadership experience in a field, branch, retail sales, or distributed customer-facing sales and service environment.
• Strong understanding of branch operations, frontline sales and service, customer engagement, and field performance.
• Experience leading business transformation, growth strategy, or large-scale strategic initiatives and translating strategy into executable field plans.
• Demonstrated ability to influence senior leaders and lead complex, cross-functional initiatives in a matrixed environment.
• Strong strategic, analytical, executive communication, and people leadership capabilities.
• Ability to travel up to 75%.

Nice To Haves

• Experience in financial services, consumer banking, retail banking, or a comparable multi-location sales and service organization.
• Experience in branch transformation, distribution strategy, sales effectiveness, customer growth, or field enablement.
• Experience using customer, sales, operational, and financial insights to guide strategy and investment decisions.

Responsibilities

• Establish governance and execution standards for branch transformation initiatives, including branch refreshes, relocations, and other transformation efforts.
• Partner with field and branch leadership to strengthen execution, identify opportunities, and address performance barriers.
• Connect branch transformation to broader business priorities, including customer growth, referrals, transaction migration, digital adoption, and customer engagement.
• Ensure transformation strategies reflect branch and sales realities and equip field leaders with tools, insights, and support for successful execution.
• Evolve the transformation model based on business performance, customer insights, field feedback, and changing priorities.
• Establish success measures and performance routines linking transformation activity to customer, sales, operational, and business outcomes.
• Use branch performance, transaction, customer experience, and digital adoption data to identify opportunities and inform strategic decisions.
• Evaluate performance trends to determine where strategies should be reinforced, adapted, or scaled.
• Translate field observations and performance insights into recommendations and actions for senior leadership.
• Optimize resources, capacity, and operating routines to improve efficiency and focus on high-value transformation opportunities.
• Connect field leadership, market strategy, customer experience, analytics, digital, construction, learning, and other enterprise partners.
• Influence senior leaders and align stakeholders on transformation priorities, investment decisions, execution expectations, and outcomes.
• Develop executive communications about strategy, progress, risks, opportunities, and transformation impact.
• Create feedback loops among branch teams, field leaders, and enterprise partners so frontline insights inform strategy and investment decisions.
• Fulfill applicable risk and compliance responsibilities, including following policies and procedures, escalating and remediating issues, and making sound risk decisions.

Benefits

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
• Eligible employees may be eligible for incentive opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed